NOC Engineer

Job Description: NOC Engineer

Position: NOC Engineer (Network Operations Center Engineer)

Job Summary

We are looking for a skilled NOC Engineer responsible for monitoring, maintaining, and troubleshooting network and IT infrastructure. The role involves 24/7 monitoring of network devices, identifying incidents, performing first-level troubleshooting, coordinating with internal teams and service providers, and ensuring high availability of services.

Key Responsibilities

• Monitor network infrastructure, servers, applications, and telecom services using NMS and monitoring tools.

• Perform real-time incident detection, alert analysis, and troubleshooting.

• Handle network issues related to routers, switches, firewalls, links, and connectivity.

• Perform first-level troubleshooting for LAN, WAN, VPN, VoIP, and internet connectivity issues.

• Escalate critical incidents to L2/L3 support teams as per defined procedures.

• Monitor bandwidth utilization, latency, packet loss, and network performance metrics.

• Perform device health checks and ensure availability of network services.

• Create and manage incident tickets using ticketing tools.

• Coordinate with ISPs, vendors, and internal teams for issue resolution.

• Follow incident, problem, and change management processes.

• Maintain daily operational reports, incident reports, and network documentation.

• Perform configuration checks, backups, and basic network changes as required.

• Support scheduled maintenance activities and network upgrades.

• Ensure compliance with SLA requirements and operational procedures.

Required Skills & Qualifications

• Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or related field.

• Experience in a NOC, network support, telecom, or IT operations environment.

• Strong understanding of networking concepts:

  • TCP/IP

  • OSI Model

  • IP addressing and subnetting

  • VLANs

  • Routing and switching

  • DNS and DHCP

  • VPN concepts

• Basic knowledge of network devices:

  • Routers

  • Switches

  • Firewalls

  • Wireless controllers

• Experience with monitoring tools such as:

  • SolarWinds

  • PRTG

  • Nagios

  • Zabbix

  • Grafana

  • Splunk

• Basic troubleshooting skills using tools like ping, traceroute, nslookup, and Wireshark.

• Knowledge of ticketing tools such as ServiceNow, Jira, or similar platforms.

Preferred Skills

• Knowledge of Cisco, Juniper, Fortinet, or MikroTik devices.

• Understanding of VoIP/SIP and telecom operations.

• Basic Linux administration skills.

• Experience with cloud platforms (AWS/Azure/GCP) is a plus.

• ITIL process knowledge is preferred.

Certifications (Preferred)

• Cisco CCNA

• CompTIA Network+

• ITIL Foundation

• Vendor-specific networking certifications

Soft Skills

• Strong monitoring and troubleshooting ability.

• Good communication and documentation skills.

• Ability to work in rotational shifts and handle critical incidents.

• Ability to prioritize tasks in a fast-paced environment.

Experience Level

• 0–3 years: Junior NOC Engineer

• 3–5 years: NOC Engineer

• 5+ years: Senior NOC Engineer