DL
NOC
Diverse Lynx India
🇮🇳 India
On-site
4 months ago
- Change Management
- ITIL
4 months ago
Not enough detail in this posting to match
Redesign NOC processes and service assurance frameworks to align network operations with customer experience and business outcomes.
Key Responsibilities
• Redefine incident, problem, and change management processes
• Align operations with frameworks like: ITIL, eTOM
• Introduce service-centric monitoring (customer impact vs network alarms)
• Define SLAs / XLAs and reporting frameworks
• Drive adoption of new operating model within NOC teams
NOC · Diverse Lynx India