- Deliver exceptional overnight guest service while maintaining a safe and welcoming hotel environment.Â
- Complete guest arrivals, departures and overnight enquiries professionally and efficiently.Â
- Perform end-of-day financial reconciliation and Night Audit procedures accurately.Â
- Prepare daily operational and financial reports for hotel leadership.Â
- Monitor hotel security and respond appropriately to overnight incidents or emergencies.
- Maintain accurate guest records and process overnight transactions.Â
- Liaise effectively with the incoming morning team to ensure a smooth operational handover.Â
- Follow company policies, security procedures and workplace health and safety requirements.Â
- You're calm under pressure, highly organised and enjoy working autonomously.
- You love helping people, have a keen eye for detail and understand that great guest experiences don't stop when the sun goes down.
Skills & Experience
- Previous experience in Front Office, Night Audit, hospitality or customer service roles preferred.Â
- Experience performing end-of-day financial reconciliation or audit processes preferred.Â
- Strong numerical accuracy and analytical skills.Â
- Excellent verbal and written communication skills.Â
- Ability to work independently while managing guest requests and operational priorities.Â
- Strong attention to detail and organisational capability.
- Experience using Hotel Property Management Systems (PMS) is advantageous.Â
- Flexible availability to work overnight shifts, including weekends and public holidays.
- Relevant qualification in Hospitality, Tourism or Business is advantageous.
- Experience or training in hotel Night Audit procedures, financial reconciliation or Front Office operations is preferred.Â
- Experience using Hotel Property Management Systems (PMS) is preferred.
- Current RSA certification where required.
- Enjoy hotel stays, dining discounts, entertainment savings and everyday deals that support your wellbeing.Â
- Supportive leave options help you recharge, reset and prioritise life outside work.Â
- Development through ACADEME and Genie offers hands-on experience, clear pathways and flexible learning to build your career your way.
- Be heard in a collaborative culture while accessing broader career opportunities across the TFE Hotels network.Â
Night Auditor · TFE Hotels
