Regional Maintenance Manager - Charlotte, NC

Regional Maintenance Manager

Location:  Charlotte, NC region

Summary

The Regional Maintenance Manager supports all maintenance operations related to the portfolio of assigned communities including staff recruitment and retention, staff training, financial budgets, managing negotiations with vendors and suppliers, while maintaining excellent customer service to all residents and third parties. This position may include weekend and holiday hours. Regular travel, including overnight travel, is required.

I.  ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts as a mentor and support person to site level Maintenance Supervisors by setting goals and evaluating performance, as well as fill in for properties who are lacking sufficient maintenance coverage, including affordable properties if needed.
• Collaborates with Maintenance Director and Senior Management Team to ensure appropriate levels of customer service and satisfaction are maintained throughout assigned portfolios.
• Assists Maintenance Director with capital projects in the project acquisition and annual capital budget development processes.
• Identifies and prioritizes projects, solicits pricing, and assist with budgets as directed.
• Executes capital projects at the direction of the Vice Presidents of Business units and Maintenance Director.
• Provides oversight of disaster recovery process by ensuring that Maintenance Supervisors and associate teams have appropriate tools and resources.
• Assists Area Management Teams in resolving employee relations issues and provide developmental support to subordinates, as well as have a pool of succession candidates available to be promoted.
• Perform any and all other duties as requested or assigned by your supervisor / manager.
• This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.

II.  KNOWLEDGE, SKILLS AND ABILITIES

• Possess extensive knowledge of financial planning and budgets.
• Possess working knowledge of the contract process including scoping, bidding, and awarding.
• Ability to provide excellent customer service to residents, vendors, and employees.
• Yardi Voyager
• Ability to frequently use general maintenance tools, supplies, and equipment such as, but not limited to hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, and safety equipment.
• Extensive Knowledge of HVAC, Plumbing, Electrical, Carpentry, Roofing, Drainage, Landscaping and other tasks associated with.
• Excellent communication and interpersonal skills, both verbal and written.
• Advanced organizational skills.
• Ability to direct others to achieve company goals.
• Ability to handle multiple tasks and prioritize duties and responsibilities.
• Ability to work with little direction maintaining confidentiality and professionalism.
• Be a team player.

III.  SUPERVISORY RESPONSIBILITIES

The Regional Maintenance Manager manages all maintenance operations related to the portfolio of assigned communities including staff recruitment and retention, staff training, financial budgets, managing negotiations with vendors and suppliers, while maintaining excellent customer service to all residents and third parties

IV.  QUALIFICATIONS

• Extensive experience in multi-site property maintenance experience.
• Certification as a Type I and Type II technician from an Environmental Protection Agency approved technician certification program.
• Certified Pool Operator
• Valid driver's license and automobile insurance
• Knowledge of apartment management laws and regulations, federal, state, and local.
• Knowledge of expense control and financial management.
• Knowledge of Yardi
• Multifamily leasing, sales and/or customer service experience is required.

V.  EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent required. Bachelor’s Degree strongly preferred. Prior experience managing a maintenance staff while providing excellent leadership and being an example of professionalism to the team

VI.  LANGUAGE/MATHEMATICAL/REASONING ABILITY

Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be able to read and write in English at intermediate level to read diagrams, meters, instructions, write reports, etc. Must be able to apply common sense understanding and carry out instructions and plans furnished written and verbally.

VII.   PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Will use hands to finger, handle, or feel and; talk or hear.
• Will be exposed to constant activity that requires intermittent standing, walking, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment) up to and in excess of 50 pounds or more, climbing ladders/stairs, and walking on rooftops.
• Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, griping and elbow motion).
• Must have normal range of hearing, close, distance and color vision, color discrimination, peripheral vision, and depth perception and ability to adjust focus for proper operation and repair of machines, wiring, and equipment.
• Must be able to complete tasks wearing appropriate safety equipment (i.e., back belts, goggles, masks, gloves, etc.).
• Will be exposed on a regular basis to outdoor environment (i.e., heat, cold, damp, rain, etc.).
• Will also have light to moderate exposure to injuries (i.e., chemicals, electrical, machinery, tools, lifting, etc.)
• Will be exposed to some low-level noise when using power tools. Hazards can be minimized with proper lifting techniques, MSDS and general safety training and wearing of proper safety equipment.
• Will be regularly called upon to work overtime and service calls after-hours schedules. Refer to your Community Manager for community specific service call/after-hours guidelines.

VIII.  PERSONAL PROTECTIVE EQUIPMENT

• Appropriate steel toe footwear must be in compliance with OSHA steel toe safety code, which requires the footwear be an ASTM F2 or ASTM F2413 standard and at least a class #75 and impact #75.

IX.      WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job, the employee primarily works indoors/outdoors from the NHE, Inc. on-site property. The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work environment is usually moderate

X.    POLICIES AND PROCEDURES

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

BENEFITS

All full-time employees are eligible to participate in our benefits program.  NHE offers:

• HDHP Health Insurance Plan
• PPO Health Insurance Plan
• Vision Insurance
• Dental Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
  
• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE