Conference & Banqueting Supervisor

Title:                   Conference & Banqueting Supervisor

Department:   Conference & Banqueting

Reports To:     Conference & Banqueting Manager/ Conference & Banqueting Assistant Manager

At Midlands Park Hotel, our mission is Creating Excellent Experiences for All. The Conference & Banqueting Supervisor is responsible for leading the Conference & Banqueting team to deliver exceptional guest experiences across conferences, meetings, weddings, banquets, private dining and special events. Through strong leadership, attention to detail and a passion for hospitality, this role ensures every event is delivered to the highest standards while embodying our values of Care, Energy & Drive, Always Getting Better and Doing the Right Thing.

Key Responsibilities

• Lead by example to deliver exceptional guest service throughout all conferences, meetings, weddings and banqueting events.
• Ensure all guests receive a warm, professional and personalised experience.
• Anticipate guest needs and proactively resolve issues before they impact the guest experience.
• Handle guest complaints and feedback promptly, professionally and effectively.
• Build positive relationships with repeat corporate clients, wedding couples and event organisers.
• Ensure service standards consistently reflect the Midlands Park Hotel brand and mission.

• Review function sheets, event orders and schedules to ensure all event requirements are understood and executed correctly.
• Conduct pre-event briefings and post-event reviews.
• Ensure rooms are set up accurately and efficiently according to client requirements.
• Monitor event timelines and coordinate service delivery to ensure seamless execution.
• Liaise with Sales, Kitchen, Front Office, Accommodation and Maintenance departments to deliver successful events.
• Ensure all conference rooms, banqueting suites and event spaces are maintained to the highest presentation standards.

• Supervise, motivate and support the Conference & Banqueting team during all service periods.
• Allocate duties and manage staffing levels according to business demands.
• Train, coach and mentor new and existing team members.
• Support onboarding and induction of new employees.
• Encourage a positive, inclusive and high-performing team culture.
• Conduct regular performance conversations and provide ongoing feedback and coaching.
• Lead by example, demonstrating professionalism, teamwork and accountability.

Living Our Values

Care

• Create genuine connections with guests and colleagues.
• Ensure every guest feels welcomed, valued and cared for.
• Foster a supportive environment where team members feel respected and included.

Energy & Drive

• Demonstrate enthusiasm and passion for hospitality.
• Inspire the team to exceed guest expectations.
• Respond positively and proactively during busy service periods.

Always Getting Better

• Seek opportunities to improve service standards and operational efficiency.
• Encourage innovation and continuous improvement within the department.
• Support learning, development and cross-training opportunities.

Doing the Right Thing

• Act with honesty, integrity and fairness at all times.
• Lead by example in maintaining company standards and policies.
• Ensure decisions are made in the best interests of guests, colleagues and the business.

Compliance, Health & Safety

• Ensure full compliance with health and safety legislation.
• Implement HACCP and food safety procedures.
• Ensure all emergency procedures are understood and followed.
• Conduct routine checks to maintain a safe environment for guests and employees.
• Ensure compliance with company policies including Dignity & Respect, Equality, Diversity & Inclusion and Responsible Service of Alcohol.

Key Skills & Experience

• Minimum 2 years supervisory experience within hospitality, food & beverage, events or banqueting.
• Strong leadership and people management skills.
• Exceptional communication and interpersonal abilities.
• Excellent organisation and attention to detail.
• Ability to remain calm under pressure and manage multiple priorities.
• Strong customer service focus.
• Flexibility to work evenings, weekends and public holidays.