Network Support Technician

Immediate need for a talentedNetwork Support Technician. This is a06+months contract opportunity with long-term potential and is located inBartlesville, OK(Onsite).Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-26129

Pay Range:$18/hr - $20/hour. Traveller benefits as per agency package. (Benefits vary by vendor and assignment).

Key Responsibilities:

• (Schedule: 24x7 Operations | Day & Night Shift available)
• Monitor network and infrastructure environments foralerts, events, and connectivity issues.
• Perform initialincident triage and troubleshooting for network and infrastructure-related issues.
• Troubleshoot basicTCP/IP, connectivity, routing, and switching issues.
• Identify service-impacting events and escalate incidents according to established procedures.
• Create, update, and maintain accurateincident and service tickets.
• Follow establishedrunbooks, SOPs, and troubleshooting procedures.
• Document troubleshooting activities, incident status, and resolution details.
• Support technical teams duringnetwork outages and service-impacting incidents.
• Participate in incident bridges and provide accurate status updates when required.
• Support scheduled maintenance and change activities according to operational procedures.
• Perform effectiveshift handoffs and communicate outstanding incidents to the next shift.
• Maintain a high level of attention to detail while working in a fast-paced24x7 operations environment.

Key Requirements and Technology Experience: 

• 1–3 years of experience in NOC, network operations, network monitoring, infrastructure monitoring, or related technical support.
• Working knowledge ofTCP/IP and basic networking concepts.
• Exposure torouting and switching.
• Experience withnetwork, server, or infrastructure monitoring.
• Experience troubleshooting technical/network alerts and incidents.
• Understanding of incident escalation and ticket management.
• Ability to follow documented procedures and runbooks.
• Strong written and verbal communication skills.
• Ability to work in a24x7 shift-based environment.
• Experience withServiceNow or another ITSM/ticketing platform.
• CCNA or equivalent networking knowledge.
• ITIL or incident/problem management experience.
• Experience with network or infrastructure monitoring tools.
• Experience supporting maintenance windows or change activities.
• Experience in anenergy, utilities, telecommunications, or other critical infrastructure environment.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

#St