Network & Physical Security Systems Support Engineer

Pay Rate: $90 per hour

Summary:

• Duration: Through December 31, 2027
• Work Mode: Hybrid with weekend WFH
• Location: Charlotte, NC (preferred); Iselin, NJ or Frisco, TX considered
• Engagement Type: Contract Worker (CW), cost-shared between Network Engineering and Corporate Services IT
• Schedule: Weekend on-call/scheduled shifts for SDA Migration change windows (recurring, standing requirement) plus select weekday hours for BAU support

Responsibilities:

• Support Corporate Services IT and Network Engineering through a shared-resource model
• Cover weekend network change-window validation for physical security and facilities systems
• Provide weekday BAU support across physical security infrastructure, general IT operations, and network migration documentation

Requirements:

• Hands-on network change-window support (pre/post-change validation, MOP execution)
• Working knowledge of SD-Access (SDA) or similar SDN architecture, at a validation/troubleshooting level
• Direct experience with at least one enterprise VMS/access control platform (Genetec Security Center or Lenel OnGuard)
• IP camera infrastructure troubleshooting (AXIS or comparable)
• Standard IT support functions: provisioning, imaging, asset tracking, onboarding/offboarding
• Strong written documentation skills
• Ability to work standing weekend shifts as a core job requirement
• Comfortable managing dual reporting lines across two internal teams

Preferred Skills:

• Genetec Security Center or Lenel OnGuard certification
• CCNA/CCNP or equivalent Cisco networking certification
• AXIS Certified Professional or equivalent
• Facilities/environmental monitoring systems experience
• Scripting/automation exposure (PowerShell, Python)
• ServiceNow or similar ITSM platform experience
• Prior experience in regulated industries (financial services, healthcare)