Network Operations Engineer

Location: New York hybrid
Duration: 11 months
Interview process: 2 internal evaluation + 1 F2F at NYC client site

Job Description:
Network Operations Engineer (L1/L2)
Day to day on Palo Alto (with Panorama) is a must, however. Prisma Access as well as
Prisma Access SDWAN are highly desirable. If they don't have ACI but have Azure Network,
that would be acceptable. Routing and switching can be evaluated on a case by case
however they should have at least some experience with BGP/OSPF as its quite common.

Required Technical Skills
Azure networking experience
L2 (Hands-on troubleshooting level)
 Palo Alto Firewalls (NGFW)
 Prisma Access
 Prisma SD-WAN
 Routing & Switching
o BGP, OSPF
o Cisco Catalyst switches
o Cisco ACI (basic operational knowledge)
 Cisco Client
o NAC enforcement
o TACACS+ administration
L1–L2
 Meraki Wireless
 Network monitoring tools (Opsmanager) and alerting systems -------------------------------------------------------

Role Summary
We are seeking a Network Operations Engineer (L1/L2) to support and maintain the
organization's global network infrastructure. The role is responsible for monitoring,
troubleshooting, and operational management of enterprise network and security
platforms, ensuring high availability and performance across WAN, LAN, SD-WAN,
wireless, and security environments.
The ideal candidate will have strong troubleshooting skills and hands-on experience with
network and security technologies, along with the ability to manage incidents, changes,
and vendor coordination effectively.

Key Responsibilities
Incident Management & Troubleshooting
 Troubleshoot and resolve end-user and system issues across:
o PANW Firewalls, PANW SD-WAN, PANW Prisma Access
o Routing & Switching environments
o Wireless and NAC (CISCO Client)
 Perform initial analysis, L2 troubleshooting, and escalate when required
 Support global network incidents, outages, and performance degradation

Monitoring & Alert Handling
 Monitor network alerts, dashboards, and monitoring tools
 Perform triage and take corrective actions based on alerts
 Ensure proactive identification of issues and minimize downtime
Vendor & TAC Management
 Open and manage TAC cases with OEM vendors (e.g., Palo Alto, Cisco)
 Coordinate with ISPs and service providers for circuit issues
 Track and follow up until resolution
Network Operations & Administration
 Perform routine network operations including:
o URL allowlisting, firewall changes
o Log analysis (traffic, URL filtering, blocked ports)
 Maintain monitoring systems and ensure devices are onboarded
Change & Release Management
 Submit change requests and participate in CAB discussions
 Implement approved changes in production (low/medium risk changes)
 Ensure proper documentation and rollback plans
Upgrades & Maintenance
 Perform software upgrades and patching for:
o PANW Firewalls
o CSCO Switches
o PANW SD-WAN appliances
 Assist in lifecycle management activities
Configuration & Deployment
 Configure network and security devices under guidance:
o Firewall rules, SD-WAN policies
o Switch VLANs, routing updates
o Client device onboarding (NAC/TACACS+)

Experience & Qualifications
 3–7 years of experience in Network Operations / NOC / NetOps
 Strong troubleshooting mindset with structured approach
 Experience working in enterprise environments with multiple vendors
 Familiarity with ITIL processes (Incident, Problem, Change Management)
 Basic understanding of network security and access control

Preferred Skills
 Experience working in global network environments
 Exposure to firewall/SD-WAN/cloud networking platforms

Certifications (optional but beneficial):
o CCNA / CCNP
o Palo Alto PCNSE / PCNSA

Soft Skills
 Strong communication skills for incident handling and stakeholder updates
 Ability to work in a 24x7 operational environment (if applicable)
 Attention to detail and documentation discipline