Network Operations Center

🚀 Job Summary

Join our dynamic team as a NOC Technician, where you'll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.

🔧 Roles and Responsibilities

🖥️ Monitor and maintain computer networks and systems

📡 Ensure stability of telecommunications infrastructure

🚨 Respond to network alerts and troubleshoot issues

📊 Perform regular network performance checks

🧑‍🔧 Coordinate with field technicians and engineers

📝 Maintain records of outages and quality control

⚠️ Execute incident response for remote/cloud operations

🛠️ Manage ServiceNow Incident, Change, and Problem Management

🌐 Conduct remote network surveillance and event response

⏱️ Triage and resolve incidents within SLA timelines

🧠 Collaborate with SMEs for complex troubleshooting

📞 Provide customer-facing support via phone, email, and portal

📣 Communicate with stakeholders during service-impacting events

🧾 Manage vendor tickets effectively

🧠 Qualifications & Skills

🌐 Strong knowledge of IP networking and protocols

🔌 Experience with network monitoring tools

🧩 1+ years troubleshooting IP connectivity and hardware errors

🔐 Proficiency in VPN, BGP, MPLS, SIP

🗺️ Ability to interpret network diagrams (e.g., Visio)

🧠 Strong analytical and documentation skills

⚡ Ability to perform under pressure and respond quickly

⭐ Preferred Skills

🏢 Experience in Network Operations or Telecom

📜 Certifications: Network+, Cisco CCST/CCNA

📘 ITIL Certification

☁️ Experience with AWS Cloud surveillance

🎯 Key Responsibilities

Network monitoring and response

Technical support

Outage support

✅ Must-Have Qualifications

Strong working knowledge of IP networking & interoperability standards

1+ years troubleshooting IP network connectivity

1+ years troubleshooting routers, switches, servers, endpoints

Experience with VPN, BGP, MPLS, SIP

Ability to interpret network diagrams (e.g., Visio)

🌟 Nice-to-Have Skills

Excellent verbal & written communication

Experience in Call Center or NOC (24/7 operations)

💻 Software Proficiency

Preferred: ServiceNow