EI
Network Engineer
Expert In Recruitment Solutions
🇺🇸 United States
Remote
4 weeks ago
- Cisco
- triage
- IPSec
- BGP
- SolarWinds
- Splunk
- Ansible
- AI
- Incident Response
- CCNA
- Devops
4 weeks ago
12 months and is contract only no conversion eligibility
Team fully remote
- Network Operations role supporting the Client Network, Diners Club, and Pulse across 500+ global sites, several hundred VPN connections, and network hubs; fully remote with no location preference.
- Primary focus is 24/7 monitoring and outage response rather than hardware installation or network architecture; responsibilities include Cisco device triage, Layer 1–3 troubleshooting, circuit/IPsec/BGP outage management, vendor escalation, documentation, and cradle-to-grave resolution.
- Required schedule is second shift, 2:00–11:00 p.m. Eastern, with weekend flexibility; possible schedules include Saturday–Wednesday or Wednesday–Sunday. Training is typically Monday–Friday, 6:00 a.m.–3:00 p.m. for about three weeks, with solo readiness expected around 90 days.
- Target profile has approximately 3–5 years of hands-on Cisco/network operations experience and strong communication, prioritization, multitasking, and rapid-response skills. Bachelor's degree is generally required by bank, though highly qualified equivalent-experience candidates may be reviewed.
- Secure CRT and the ability to navigate Cisco devices are must-haves. Riverbed, SolarWinds, Splunk, VLAN/tunneling experience, Ansible, scripting, automation, and AI experience are advantages; the team provides training on its in-house monitoring system and other tools.
Overall Summary
The meeting covered a fully remote Network Operations position supporting the Client, Diners Club, and Pulse networks. The role is a fast-paced, 24/7 monitoring and incident-response position focused on Cisco network operations, vendor coordination, outage mitigation, and documentation—not hardware installation or advanced engineering. Shortlisting begins Monday and Tuesday , with two openings and a single one-hour panel interview .
Key Topics
- Responsibilities
- Monitor 500+ global network spokes and hub connections in real time.
- Troubleshoot and mitigate circuit, IPsec, BGP, physical-layer, and network-layer outages.
- Coordinate with vendors and internal engineering teams through issue resolution.
- Prioritize multiple concurrent incidents and maintain documentation.
- Perform basic Cisco device access, triage, monitoring, and configuration updates.
- Support automation and scripting initiatives using tools such as Ansible.
- Schedule
- Regular shift: 2:00–11:00 p.m. Eastern , with a one-hour lunch.
- Weekend flexibility required; schedule may be Saturday–Wednesday or Wednesday–Sunday .
- Training is expected to occur on first shift, typically 6:00 a.m.–3:00 p.m., Monday–Friday, for approximately three weeks .
- Employees are generally expected to work independently after approximately 90 days .
- No formal on-call rotation; the team operates continuously.
- Qualifications
- Bachelor's degree is generally required; equivalent experience may be reviewed for exceptional candidates.
- Approximately 3–5 years of experience , preferably in network operations.
- Cisco knowledge and the ability to navigate Cisco devices using Secure CRT are important.
- CCNA certification is a strong plus.
- Strong communication, multitasking, prioritization, curiosity, and security-first mindset.
- Riverbed, SolarWinds, Splunk, automation, AI, and Ansible experience are advantageous but trainable.
- Firewall experience is not a primary requirement.
- Team and Work Environment
- Operations-focused "eyes on glass” environment with extensive documentation and standard operating procedures.
- Team includes first-, second-, and third-shift coverage and operates fully remotely.
- Work involves rapid response to vendor and network incidents, often across multiple sites.
- Two positions/submissions are available.
- The hiring process will consist of one one-hour panel interview .
- The position will remain fully remote with no location preference .
- Riverbed and SolarWinds are not required ; training will be provided.
- DevOps, scripting, automation, and AI experience are preferred but not mandatory .
- Holiday support is generally covered, though additional support may be requested optionally.
- Amy: Load the job description into Beeline and distribute the remaining role details, including submission and assessment information.
- Suppliers: Submit qualified candidates, prioritizing Cisco/network operations experience, shift and weekend flexibility, and strong incident-response communication skills.
- Hiring team: Begin shortlisting candidates Monday and Tuesday and schedule one-hour panel interviews over the following weeks.
Network Engineer · Expert In Recruitment Solutions