Network Engineer

Primary Responsibilities

• Prepare, and reset equipment (Ubiquiti, Cisco, MikroTik, etc.) for installation
• Install, replace, and troubleshoot network equipment, including routers, switches, APs, and phones
• Manage daily technical tasks, including call handling, email responses, ticket resolution, and equipment preparation
• Audit and organize inbound/outbound equipment shelves
• Coordinate RMAs for faulty equipment with vendors
• Collaborate with senior engineers to implement network solutions
• Audit and update IP addresses as needed
• Collaborate with field techs to complete client installations for standard services
• Handle all tasks for HomeNet, BizNet, MultiNet, VoiceNet, AirNet, and VisionNet
• Maintain accurate documentation of network configurations and changes
• Communicate effectively with IT, customer service, and field technicians to ensure smooth operations
• Flexibility to work evenings, weekends, and travel out of town as required
• Availability to work any shift and punctuality required

Qualification and Skills

• Educational & Professional:
• High school diploma or equivalent
• Cisco CCNA (required)
• Valid driver's license with a clean driving record
• Ability to pass a background check
• Spanish Speakers are a plus

• Technical Skills:
• Familiarity with Layer 3 protocols (e.g., OSPF) and Layer 2 protocols (e.g., STP, VTP, VLAN, trunking)
• Basic wired and wireless networking concepts
• Entry-level troubleshooting skills with the ability to analyze and resolve network issues

• Soft Skills
• Excellent problem-solving skills
• Strong communication and customer service skills

• Physical & Environmental:
• Ability to lift and carry equipment up to 50 lbs
• Visual acuity to distinguish colors and fine details for installation and troubleshooting
• Ability to work in various outdoor conditions, including inclement weather