Need supply-CGEMJP00350910-Call Center Operating

Diverse Lynx India

Location not stated

1 month ago

Genesys
Salesforce

1 month ago

Not enough detail in this posting to match

Hi Team,
Based on further discussions with the business team, please align your search with the below revised requirement:

Mandatory Skill:

Strong hands-on experience inNICE WFM implementation and configuration
Expertise in forecasting, scheduling, capacity planning, and workforce management operations within contact center environments

Preferred Skills:

Calabrio experience (preferred, not mandatory)
Genesys/Salesforce integration exposure (good to have)

Important Note:

Please donot prioritize profiles that are primarily focused onWFM Analytics or QA Analytics.
The requirement is specifically for candidates with hands-on experience implementing and supporting WFM features and solutions.
QA experience can be considered an additional advantage but isnot a core requirement.

We are seeing limited availability for profiles with the exact NICE WFM + Calabrio combination. Therefore, please focus on sourcing strong NICE WFM professionals, even if they do not have Calabrio experience.

Need supply-CGEMJP00350910-Call Center Operating · Diverse Lynx India

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