Natatorium Building Supervisor - Deaconess Aquatic Center

POSITION SUMMARY:

This position supports the YMCA mission by serving as the on-site building supervisor during assigned shifts at the Deaconess Aquatic Center. Coordinates safe facility operations, supports staff, responds to member and guest concerns, and helps lead emergency responses. Works with lifeguards, membership, and housekeeping to maintain a safe, welcoming environment for swimmers, families, teams, and spectators.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are relentlessly working to make our community stronger, starting with you.

ESSENTIAL FUNCTIONS:

• Adhere to policies related to boundaries with youth.
• Complete required abuse risk management training.
• Report suspicious or inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Adhere to job-specific abuse risk management responsibilities.
• Serve as the designated building contact during assigned shifts; communicate priorities, and promptly notify leadership of significant concerns.
• Complete and document opening, scheduled walk-through, and closing checklists. Inspect decks, locker rooms, restrooms, spectator areas, entrances, exits, cleanliness, and security while respecting patron privacy.
• Promptly address wet floors, trip hazards, damaged fixtures, blocked exits, and unsafe behavior. Secure affected areas, submit maintenance requests, and communicate unresolved hazards during shift handoff.
• Enforce approved guest policies, swim testing, youth supervision, life jackets, and facility conduct. Support staff with difficult interactions and use calm, respectful de-escalation.
• Immediately suspend use of an affected pool or area if conditions are unsafe, including inadequate visibility, suspected drain-cover damage, or contamination. Notify the Aquatics Director and pool operator. Reopen only through the facility’s authorized process after corrective action and required clearance.
• Activate the emergency action plan for aquatic or medical emergencies, missing persons, severe weather, fire, chemical incidents, and security threats. Call 911 when needed, direct staff and patrons, provide care within training, meet responders, and assist with evacuation and accountability.
• Support check-in, program information, registrations, and member and guest services. Including tours of the facility and quick checks.
• Document incidents, injuries, near misses, behavior concerns, closures, and corrective actions promptly and factually.
• Attend required training and complete other related duties as assigned.

**This position requires a minimum of two weekday shifts per week and a minimum of two weekend shifts per month. Early morning openings, evenings, and weekend shifts may be included.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must occasionally lift and/or move up to 10 pounds.
• This job requires close vision, distance vision, and the ability to adjust.
• The work environment noise level is usually moderate.

Qualifications

QUALIFICATIONS:

• Must be at least 21 years of age.
• Previous customer service experience required
• Demonstrated judgment, conflict resolution, and clear communication skills.
• Complete Child Abuse Prevention training on or before the first day of work and all required screening, orientation, and abuse risk management training.
• Maintain CPR/AED and First Aid certification before serving independently as building supervisor. Complete emergency oxygen, bloodborne pathogen, and facility emergency training before performing related duties.
• Ability to use check-in systems, radios, incident forms, and operating checklists and work effectively with people of diverse backgrounds and abilities.