IT Support Representative
Live Nation Worldwide, Inc.
🇺🇸 United States
On-site
4 months ago
- point of sale
- POS
- iOS
4 months ago
Job Summary:
WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised ofglobal market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually andmore than 12,000 clients worldwide.Live Nation Concerts is the largest provider of liveentertainment in the world promoting more than 40,000 shows and 100+ festivals annually fornearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &Sponsorship to create strategic music marketing programs that connect over 1,000 brands withthe 98 million fans that attend Live Nation Entertainment events each year. For additionalinformation, visitwww.livenationentertainment.com.Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get toexperience the rush of live music. From our dozens of owned/operated Amphitheaters to ourGlobal Touring team, from Ticketing and Venue Operations to Marketing andSales... we foster afun and upbeat work culture with no shortage of opportunities. With perks ranging from freeconcert tickets to dog-friendly offices, to progressive benefits like student loan reimbursementand adoption/fertility support... it’s no wonder we are certified as aGreat Place to Workorganization and one of People Magazine’s “50 Companies that Care”. We want everyone to feellike they belong and can thrive in our community, so we strive to help you achieve your careerand personal goals. Live music is our passion and where we find our common ground. There hasnever been a better time to joinLive Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative,forward thinking and committed. AtLive Nation Entertainment, our people embrace thesequalities, so if this sounds like you then please read on!THE JOBThe Concerts Technology team is looking for highly motivated, passionate, and enthusiasticindividuals who are interested inproviding on-site IT support at Live Nation events and venuesacross the country. As a Venue IT Support Representative, you can expect to gain real-worldexperience and an intimate understanding of IT service delivery concepts as you learn valuableoperational and procedural skills and develop your troubleshooting abilities in anexciting/dynamic industry.WHAT THIS ROLE WILL DO•Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.•Identify, trackand help to resolve persistent issues, and ensure venue technologyproblems, issues, or needs are reported to appropriate remote support or servicedelivery teams, following established escalation procedures.•Act as an onsite liaison with remote IT support teams troubleshooting reported issueswith venue technology•Be the onsite contact and provide guided access for visiting IT service or supportproviders•Provide onsite assistance to tour production by helping to establish artist Internetconnectivity orotherwise fulfill the terms of artist/tour IT riders prior to and on “day ofshow.”•Provide proactive “day of show” IT event support by ensuring there are no outstanding IThardware/software issues with point of sale or access control technologies prior togatesopening for fans.•Assist with deployment, inventory management, and maintenance of onsite ITequipment including POS terminals.•Develop, demonstrate and leverage a comprehensive understanding of venue networkconnectivity and deployed technologies.•Participate as needed with seasonal IT preparation and validation, as well as shutdownand winterization.•Assist with the extension of existing venue IT infrastructure or implementation of newinfrastructure to support special events such as festivals orprivate events.WHAT THIS PERSON WILL BRING•Experience with and in-depth knowledge of Apple iOS, MS Windows, and networktechnologies is preferred•Strong communication skills (oral and written) paired with a professional communicationstyle•Self-motivated, capable of independent reasoning and troubleshooting•Highly organized and strong attention to detail•Must be a reliable and dependable team player with ability to work independently andunder little supervision•Must be able to adapt to a constantly changing and at times stressful work environment•Must possess a valid driver’s license, access to a reliable vehicle, and a clean drivingrecord•This position requires flexibility with scheduling; including the ability to accommodateevening and weekend on-call shifts, holidays, as well as extended hours for events andsummer festivals.Availability to consistently provide event support is a requirement ofthis role.•(Note: Shifts may change to meet business needs).EQUAL EMPLOYMENT OPPORTUNITYWeare passionate and committed to our people and go beyond the rhetoric of diversity andinclusion.You will be working in an inclusive environment and be encouraged to bring yourwhole self to work.We will do all that we can to help you successfully balance your work andhome life. As a growing business we will encourage you to develop your professional andpersonal aspirations, enjoy new experiences, and learn from the talented people you will beworking with.It’s talent that matters to us and we encourage applications from peopleirrespective of their gender, race, sexual orientation, religion, age, disability status or caringresponsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age(40 and over), ancestry, color, religious creed (including religious dress and grooming practices),family and medical care leave or the denial of family and medical care leave, mental or physicaldisability (including HIV and AIDS), marital status, domestic partnerstatus, medical condition(including cancer and genetic characteristics), genetic information, military and veteran status,political affiliation, national origin (including language use restrictions), citizenship, race, sex(including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy,childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation,or any other basis protected by applicable federal, state or local law, rule, ordinance orregulation.We will consider qualified applicants with criminal histories in a manner consistent with therequirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinanceand the California Fair Chance Act and consistent with othersimilar and / or applicable laws inother areas.We also afford equal employment opportunities to qualified individuals with a disability. For thisreason, Live Nation will make reasonable accommodations for the known physical or mentallimitations of anotherwise qualified individual with a disability who is an applicant consistentwith its legal obligations to do so, including reasonable accommodations related to pregnancy inaccordance with applicable local, state and / or federal law. As part of its commitment to makereasonable accommodations, Live Nation also wishes to participate in a timely, good faith,interactive process with a disabled applicant to determine effective reasonableaccommodations, if any, which can be made in response to a requestfor accommodations.Applicants are invited to identify reasonable accommodations that can be made to assist themto perform the essential functions of the position they seek. Any applicant who requires anaccommodation in order to perform the essential functions of the job should contact a HumanResources Representative to request the opportunity to participate in a timely interactiveprocess. Live Nation will also provide reasonable religious accommodations on a case by casebasis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of workperformed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons availablein a timely and efficient manner. Live Nation may pursue all avenues available, includingpromotion from within, employee referrals, outside advertising, employment agencies, internetrecruiting, job fairs, college recruiting and search firms.**Please note that the compensation information provided is a good faith estimate for thisposition only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and EqualPay Transparency Rules. It is estimated based on what a successful Colorado applicant might bepaid. It assumes that the successful candidate will be in Colorado or perform the position fromColorado. Similar positions located outside ofColorado will not necessarily receive the same compensation. Live Nation takes intoconsideration a candidate’s education, training, and experience, as well as the position’s worklocation, expected quality and quantity of work, required travel (if any), external market andinternal value, including seniority and merit systems, and internal pay alignment whendetermining the salary level for potential new employees. In compliance with the CO EPEWA, apotential new employee’s salary history will not be used in compensation decisions.Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
IT Support Representative · Live Nation Worldwide, Inc.