Technical support Engineer - L1

Required:

1. Basic Telecom, MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1

2. Excellent written and verbal skills in English (CEFR B2 and above)

3. Responsible for supporting the WAN/LAN infrastructures for several accounts

4. Provide life-cycle management, quality assurance, customer communications and technical troubleshooting support. Assigned to multiple complex accounts encompassing a wide range of technical feature sets.

5. Use provided network troubleshooting tools to perform basic probing/diagnosis to fix issues and route tickets to appropriate teams for further resolution

6. Coordinates with field support organizations to install/fix network issues

Desired:

1. Works on problems of extremely complex scope where analysis of situations or data requires in-depth evaluation covering all aspects of IP based networking

2. Should have knowledge of LAN protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc

3. Should have knowledge of WAN protocols like EIGRP, OSPF and BGP.

Onsite

English - intermediate

Portugues: preferably