Murex Support

Role Scope & Distinction:

Batch Processing & EOD Operations

· Execute EOD/SOD cycles: Run and manage End-of-Day (EOD) and Start-of-Day (SOD) batch processing schedules.

· Scheduler management: Use workload automation tools (e.g., Control-M, Dollar Universe, Automic, JS7 JobScheduler) to track batch job streams.

· Batch troubleshooting: Analyze log files to resolve failed batch jobs, stuck processes, or data dependency issues.

· Health checks: Perform routine morning health checks to ensure the platform is ready for global trading desks.

· Dependency management: Understand and monitor upstream and downstream dependencies between batch jobs, interfaces, and data feeds (e.g., market data imports, accounting extractions, FTP processes) to prevent cascading failures.

· Data validation: Run basic SQL checks or verification scripts post-batch to confirm data completeness, such as checking that feeders and extractions completed successfully.

· Recovery and rerun: Follow documented recovery procedures to rerun failed or skipped batch steps, including individual script reruns, without impacting the rest of the sequence.

· Batch performance tracking: Monitor batch run durations and flag any significant deviations from expected timelines to the support lead or L2 team.

Reporting and Documentation

· Shift handover reports: Prepare clear end-of-shift handover notes documenting open issues, completed tasks, and pending items for the incoming team.

· Incident reports: Write post-incident summaries for recurring or high-impact failures, contributing to root cause analysis and prevention efforts.

· Process documentation: Help maintain and improve standard operating procedures (SOPs) for batch processing, health checks, and common troubleshooting steps.

Required Technical Skills

· Operating Systems: Navigation skills in Linux/Unix environments and command-line interfaces.

· Scripting: Ability to read and execute basic Shell (Bash) or Perl scripts used in batch automation.

· Database and SQL: Proficiency in writing basic SQL queries (Oracle or Sybase) to check table status, verify batch data, or investigate data discrepancies.

· Scheduling Tools: Hands-on experience with enterprise schedulers like Control-M, Dollar Universe, JS7 JobScheduler, or Tidal.

· Monitoring Tools: Familiarity with monitoring frameworks such as ITRS Geneos, Grafana, Splunk, or Nagios.

· Incident Management Tools: Working knowledge of ITSM tools such as ServiceNow or Jira for logging, tracking, and managing incidents.

Preferred / Nice-to-Have Skills

· Experience with Python scripting for automation or log parsing.

· Knowledge of ITIL framework and incident management best practices.

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Soft Skills and Core Competencies

· Shifts and flexibility: Willingness to work in shifts (including night shifts, weekends, and public holidays) to support global operations 24/7.

· Communication: Clear verbal and written communication skills to coordinate with end users, L1/L2/L3 teams, and management during incidents.

· Attention to detail: Ability to carefully review logs, error messages, and batch outputs to accurately identify root causes.

· Problem solving: Logical and structured approach to troubleshooting, able to work through issues step by step under time pressure.

· Team collaboration: Comfortable working with cross-functional teams including developers, business analysts, DBAs, and infrastructure teams.

· Ownership and follow-through: Takes responsibility for open issues, follows up until resolution, and does not let things fall through the cracks.

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Education & Experience:

· Experience: 5 to 7 years of experience in application support or complex batch operations, ideally within capital markets or banking.

· Certifications (preferred): ITIL Foundation certification or equivalent experience in structured incidents and change management.