MuleSoft Lead

Key Responsibilities-

1. Technical Leadership and Solution Governance

• Act as the primary technical point of contact for MuleSoft-related queries, escalations, technical discussions, and governance activities.

• Lead solution design, architecture reviews, technical workshops, and complex troubleshooting.

• Review and approve solution designs, technical specifications, code quality, and deployment approaches.

• Ensure alignment with enterprise architecture, security policies, and integration standards.

• Assess technical risks, dependencies, and constraints, and recommend appropriate mitigation strategies.

• Represent the MuleSoft platform in service reviews, change advisory board (CAB) meetings, governance forums, and stakeholder discussions.

2. Delivery and Service Governance

• Oversee the end-to-end technical delivery of incidents, service requests, enhancements, changes, and project activities.

• Ensure adherence to agreed SLAs, KPIs, quality standards, and delivery commitments.

• Lead backlog reviews, ticket prioritisation, and ageing-ticket resolution.

• Support effort estimation, delivery planning, capacity forecasting, and resource allocation.

• Monitor delivery risks, dependencies, assumptions, and technical debt.

• Drive automation, productivity improvements, and continuous service improvement initiatives.

3. Major Incident and Problem Management

• Act as the senior technical escalation point for P1 and P2 incidents affecting MuleSoft integrations.

• Lead technical troubleshooting and coordinate cross-functional teams during major incidents.

• Provide impact assessments, recovery options, and timely technical updates to stakeholders.

• Review root cause analyses (RCAs) and ensure corrective and preventive actions are implemented.

• Identify recurring incidents, error patterns, and service risks, and drive permanent resolutions.

4. Platform Ownership and Operations

• Ensure the operational health, stability, performance, and support readiness of the MuleSoft platform.

• Oversee APIs, integrations, runtime environments, queues, connectors, and platform dependencies.

• Govern monitoring, alerting, logging, observability, and performance-tuning practices.

• Manage certificate lifecycles, connectivity dependencies, and technical platform risks.

• Oversee releases and environments across Development, QA, UAT, and Production, including deployment readiness and rollback planning.

• Ensure disaster recovery, business continuity, and operational resilience requirements are maintained.

5. Support and Shift Leadership

• Provide technical leadership across global support teams and ensure effective shift handovers.

• Participate in an on-call escalation model for critical incidents.

• Support major releases, production deployments, and critical business events outside regular business hours when required.

• Guide engineers during critical troubleshooting and ensure timely escalation of high-impact issues.

• Maintain operational readiness through updated runbooks, escalation matrices, and support procedures.

6. Stakeholder and Vendor Management

• Build effective working relationships with client stakeholders, enterprise architects, application teams, and service management functions.

• Communicate technical risks, dependencies, and recommended actions clearly.

• Coordinate with product support teams, cloud providers, and external vendors to resolve complex issues.

• Review vendor technical inputs and escalate service or quality gaps.

• Contribute to service reviews, customer presentations, solution proposals, and strategic platform discussions.

7. Security and Compliance

• Ensure secure API and integration design, including authentication, authorisation, encryption, and secrets management.

• Govern OAuth, JWT, TLS, certificates, privileged access, and integration service accounts.

• Support vulnerability remediation, platform hardening, and security assessments.

• Ensure compliance with security policies, audit requirements, data protection standards, and change-control procedures.

• Maintain technical evidence and documentation for audit and governance reviews.

8. Transition and Knowledge Management

• Lead technical transition and service onboarding for new integrations, applications, and platforms.

• Manage knowledge-transfer planning, shadow support, parallel operations, and hypercare activities.

• Define operational acceptance criteria and validate readiness before business-as-usual (BAU) handover.

• Maintain architecture documents, standard operating procedures (SOPs), runbooks, and knowledge articles.

• Promote knowledge sharing, cross-skilling, and reduced dependency on individual team members.

9. Team Leadership and Continuous Improvement

• Mentor MuleSoft developers, L2 engineers, and support teams through technical coaching and structured reviews.

• Support recruitment, technical interviews, onboarding, and skill assessments.

• Develop capability-building and certification plans aligned with delivery requirements.

• Balance workloads and ensure appropriate technical coverage.

• Identify opportunities for automation, API reuse, standardisation, and platform modernisation.

• Improve architecture, monitoring, support tooling, and engineering practices while reducing recurring incidents, manual effort, and technical debt.

Required Technical Skills

• Strong experience with MuleSoft Anypoint Platform, Anypoint Studio, API Manager, Exchange, and Anypoint Monitoring.

• Expertise in API-led connectivity, DataWeave, REST, SOAP, RAML/OpenAPI, JSON, and XML.

• Experience with CloudHub; Runtime Fabric knowledge is preferred.

• Knowledge of Anypoint MQ, enterprise messaging, and event-driven integration patterns.

• Familiarity with Java, Maven, Git, Postman, and CI/CD pipelines.

• Strong understanding of API security, including OAuth 2.0, JWT, TLS, and certificate-based authentication.

• Expertise in log analysis, error handling, performance tuning, and production troubleshooting.

• Experience integrating enterprise platforms such as Oracle Fusion, Workday, Salesforce, ServiceNow, SAP, AWS, or Azure.

Required Experience

• 8+ years of overall IT experience.

• At least 5 years of hands-on MuleSoft development, integration design, or architecture experience.

• Proven experience leading MuleSoft or enterprise integration teams.

• Strong experience in application maintenance and support (AMS), production support, major incident management, and problem management.

• Demonstrated client-facing communication, technical governance, and stakeholder-management skills.

• Experience working in global, multi-team support environments.

Preferred Certifications

• MuleSoft Certified Developer.

• MuleSoft Certified Platform Architect.

• MuleSoft Certified Integration Architect.

• ITIL Foundation.

• Relevant AWS or Azure certification.