General Manager

QUALIFICATIONS

➢ Bachelor’s degree in Logistics, Supply Chain Management or Business

Administration.

➢ Holder of East African Customs Clearing and Freight Forwarding Practice (added

advantage)

EXPERIENCE

➢ 5+ years of experience in operations management within the logistics, clearing and

forwarding industry.

➢ Proven track record of managing teams and driving operational improvements.

SKILLS

➢ Strong leadership and team management skills.

➢ Excellent organizational and multitasking abilities.

➢ Proficient knowledge of customs regulations, import/export processes and

shipping logistics.

➢ Strong analytical and problem- solving skills,

➢ Excellent communication skills and interpersonal skills.

➢ Good computer skill familiar with MS-Office Suite (Outlook, Excel and Word).

Key Responsibilities:

Operational Management;

➢ oversee all aspects of operations including customs clearance, freight forwarding

and logistics management

➢ Develop and implement SOP to improve efficiency and minimize operational risks.

➢ Manage resource allocation including personnel, equipment and budget to optimize

operational efficiency.

Team leadership

➢ Manage, train and mentor operational staff, fostering a culture of teamwork and

continuous development.

➢ Lead regular team meetings to ensure clear communication of goals, performance

expectations and operational updates.

Client Relationship Management

➢ Develop and maintain strong relationships with clients to understand their needs

and provide superior service.

➢ Serve as a point of contact for key clients, addressing concerns and ensuring

satisfactory resolution of issues.

Performance monitoring

➢ Monitor and analyze operational performance metrics to identify areas for

improvements and track progress.

➢ Implement performance management systems that facilitate regular assessment of

team performance.

Collaboration

➢ Collaborate with other departments such as Finance and HR to align operational

strategies with business objectives.

➢ Work with external stakeholders including shipping lines and freight forwarders to

coordinate logistics and improve service offerings.

Process Improvements

➢ Identify and implement innovative solutions to streamline operations and enhance

service delivery.

➢ Conduct regular reviews of operations and enhance service delivery.

Reporting

➢ Prepare and present regular reports to senior management on operational

performance, challenges and initiatives.