MSR

Membership Services Representative

Pay:  $8.50/hour
Job Type: Part time
Schedule: Varies based on YMCA needs, including evenings, weekends, holidays, and special events

Position Summary

The YMCA of Indiana County is looking for a friendly, dependable Membership Services Representative to create a welcoming experience for members, guests, and program participants. As one of the first people visitors interact with, you will help with memberships, program registrations, payments, facility access, and general questions while promoting YMCA programs and services. This is a great opportunity for someone who enjoys working with people, providing excellent customer service, and being part of a team that makes a difference in the community.

Essential Responsibilities

• Welcome members, guests, and participants in a friendly and professional manner.
• Process memberships, program registrations, payments, refunds, and other transactions accurately.
• Answer phone calls, respond to questions, and direct inquiries to the appropriate staff.
• Explain YMCA memberships, programs, schedules, policies, and facility procedures.
• Assist with member check-ins and verify membership status.
• Promote YMCA programs, services, and special events.
• Maintain a clean, organized, safe, and welcoming front desk area.
• Complete opening and closing procedures, including balancing cash drawers when assigned.
• Maintain confidentiality when handling member and organizational information.
• Work with other departments to support daily YMCA operations and provide a positive member experience.
• Attend required staff meetings, trainings, and professional development opportunities.
• Perform other duties as assigned.

Employee Benefits

Every YMCA employee receives afree YMCA membership, along with opportunities for professional growth and development.

Qualifications

Required Qualifications

• High school diploma or currently pursuing a high school diploma.
• Strong communication, interpersonal, and customer service skills.
• Ability to accurately process payments, registrations, and membership information.
• Basic computer skills and the ability to learn YMCA software systems, including Daxko.
• Strong organizational skills and attention to detail.
• Ability to remain professional and helpful in a fast-paced environment.
• Dependable attendance and punctuality.
• Ability to work independently and as part of a team.
• Ability to stand and walk for extended periods, occasionally bend and reach, and lift up to 35 pounds.

Required Clearances & Certifications

• FBI Fingerprint Clearance (Department of Human Services) at time of hire
• Pennsylvania State Police Criminal History Clearance (PATCH) at time of hire
• Pennsylvania Child Abuse History Clearance at time of hire
• Mandated Reporter training at time of hire
• Pediatric First Aid/CPR/AED certification and required Great American Academy training must be completed within 90 days of hire.

Preferred Qualifications

• Previous customer service, hospitality, recreation, membership services, or front desk experience.
• Familiarity with YMCA programs, membership procedures, and Daxko software.
• Experience handling financial transactions and resolving customer concerns professionally.