QI
MS Dynamics Administrator
Quadrant, Inc.
- 🇺🇸 United States
- On-site
- 1 day ago
- Azure
- Logic Apps
- Azure Synapse
- Dataverse
- Microsoft Dynamics
- Dynatrace
- OpenSearch
- ServiceNow
- Power Automate
- App Services
1 day ago
Fairfax, VA (remote)
Pay From: $100,000 per year
MUST:
Experience MS Dynamics Tier II Support Specialist
Eligible for high level Public Trust (Tier 3)
5+ years of hands on experience supporting complex integrations with Azure services (Azure Web Apps, Application Gateways, Logic Apps, Function Apps, Data Lake, Azure Synapse for Dataverse).
3+ years of extensive experience in technical support and system administration, particularly with Microsoft Dynamics 365
Strong experience with Dynamics 365 supporting complex integrations and workflows preferred
Proficiency with monitoring tools like Dynatrace and Application Insights, log analytics and OpenSearch
Experience with ServiceNow tools and ticketing systems
Strong customer service and documentation skills
Excellent communication skills both written and verbal
Highly analytical with strong attention to detail and good problem solving skills
MS Dynamics 365 certification is a plus
Bachelor's Degree or 6 additional years of related IT experience required
DUTIES:
Performs deep level troubleshooting across Dynamics 365 integrations, workflows, routing logic, and defects
Configure business units, security roles, teams, users, queues, mailboxes and platform settings
Analyze Dynamics 365 Customer Service Application with Azure integrations for best use case recommendations
Manage complex multi-team investigations, coordinating with various stakeholders across the workstream
Identify contributing factors to known issues and highlight detection or monitoring gaps
Troubleshoot plug-ins, custom workflows, Power Automate flows, Dataverse Issues, Azure integrations, and authentication issues
Analyze telemetry, logs, diagnostics, and monitoring data to identify recurring issues
Utilize monitoring tools such as Dynatrace and Application Insights to identify and address potential issues proactively
Maintain awareness of App services, vaults, API management, and application gateway, as delegated by the Tier 3 lead.
Mentoring Tier 2 team members and support their technical development
Stay up-to-date with the latest features, updates, and best practices related to Dynamics 365
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act“.
MS Dynamics Administrator · Quadrant, Inc.