(MAA) Customer service Ocean Export

·      Prepare export shipping documentations such as B/L, invoices, packing list, permit and others related documents

·      To liaise with customers, trucking, Hauler, carriers and CFS/port;

·      To manage forwarding activities such as arrange pick-up for LCL and FCL

·      Prepare and generate invoice and sending out to customers

·      To scan documents into system and send pre alert

·      To prepare export customs, AMS & ACI, AP (export) reports and others

·      To update milestones as per global compliance and timely manner to meet Milestone Compliance KPI

·      To update navigator and checklist

·      To assist to verify and reconcile vendors invoices and others

·      To raise PRF to pay vendor, if any

·      To handle customer’s complaint and assist customer to resolve issues related to export activities

·      To create job file, raise PO and invoice billing according to the billing KPI

·      Any other task that maybe assign from time to time by management.

Knowledge/ Work Experience

·      More than 5 years’ experience in  freight forwarding industry.

·      Solid knowledge in ocean export CS and operation

·      Export operation knowledge is a plus.

Key Behavioral Competencies

·      Comprehensive English capabilities

·      Agile, positive and proactive

·      Excellent analytical and communication skills

Education/Technical Skills

University graduatewith major in Supply Chain Management/Familiar with Microsoft Office