Monitoring Engineer / Jira Admin

Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.

Infinite pl’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.

We're not just players; we're game-changers.

Role Overview:

We are looking for aMonitoring Engineer / Jira Admin to own the operational monitoring and observability ecosystem, including dashboards, alerts, event correlation, SLA reporting, and Jira administration, ensuring that operational teams can proactively identify and manage production issues.

Key Responsibilities:

•    Administer and maintain AppDynamics, GCP Cloud Monitoring, Grafana, Elastic/Kibana, and related monitoring tools.
•    Build and maintain operational dashboards covering application availability, infrastructure health, API performance, business transactions, and database health.
•    Configure and tune monitoring thresholds and alerts.
•    Reduce alert noise and improve actionable alerting.
•    Correlate logs, metrics, and application events during incidents.
•    Identify monitoring gaps and recommend additional instrumentation.
•    Develop SLA and operational-performance dashboards.
•    Produce availability, incident, and monitoring reports.
•    Administer Jira workflows used by the Operations team.
•    Configure Jira queues, SLAs, workflows, notifications, dashboards, and reports.
•    Support automation of ticket creation and operational workflows.
•    Ensure alerts are routed to the correct operational teams.
•    Support major incident investigations with observability data.
•    Maintain monitoring standards and documentation.
•    Continuously improve proactive incident detection.

Preferred Qualifications:

•    Bachelor's degree in IT, Computer Science, Engineering, or equivalent.
•    2+ years in monitoring, observability, application support, or IT operations.
•    Jira administration certification is advantageous.
•    AppDynamics or observability certification is preferred.
•    ITIL Foundation preferred.

Required Technical / Professional Skills:

•    AppDynamics
•    GCP Cloud Monitoring
•    Grafana
•    Elastic / Kibana
•    Application Performance Monitoring
•    Log analysis and correlation
•    Metrics and observability concepts
•    Alert configuration
•    Threshold tuning
•    Dashboard creation
•    SLA/SLO monitoring
•    Jira/Jira Service Management administration
•    Jira workflows and queues
•    Jira automation
•    Operational reporting