Monitoring & Customer Service Officer

CAREER OPPORTUNITY

The Broadcasting Commission seeks to hire a suitably qualified person to fill the position of:

Monitoring & Customer Service Officer

Salary Range: $2,190,302 - $2,945,713 p.a.

Job Purpose:

The Monitoring & Customer Officer has primary responsibility for processing and investigating complaints and queries from members of the public and other stakeholders. 

KEY RESPONSIBILITIES:

·       Receive and document complaints and queries from members of the public and other stakeholders

·       Investigate content standards complaints

·       Investigate matters concerning subscriber television and broadcast services

·       Preparation of content standards briefs

·       Preparation of notices of breach  

·       Preparation of monthly monitoring and investigation reports

·       Assist with preparation of end-of-year department report

KEY SKILLS AND COMPETENCIES:

·       Strong communication skills (oral and written)

·       Excellent customer service and interpersonal skills

·       Proficiency in Microsoft Office applications

·       Analytical/critical thinking skills

·       Be highly confidential, professional, mature, and capable of relating appropriately to individuals of various social backgrounds

·       Excellent time-management skills

·       Conversant with broadcasting regulations

MINIMUM QUALIFICATIONS AND EXPERIENCE:

·       Associate Degree or Diploma from a recognised tertiary institution

·       Two (2) or more years’ work experience in a customer service or communications environment would be an asset. 

Résumé and application letter should besent by emailno later than Monday, April 28, 2025tohr@broadcom.org addressed to:

Director, HR Mgmt. & Administration

Broadcasting Commission

9 Central Avenue

Kingston 10

We wish to thank all applicants for their interest however, only short-listed candidates will be contacted for interviews.