Monitoring Center Supervisor - Anaheim

For more than 50 years, SSD Alarm has been protecting homes and businesses with innovative security, fire, and life-safety solutions. Today, we are one of the largest independently owned security companies in the United States, with our own UL-listed Central Station and a strong reputation for technical expertise, customer service, and quality.

As SSD continues to grow, we are looking for talented people who want to grow with us.

We are seeking a Monitoring Center Supervisor to join our Anaheim team. This is a great opportunity for someone who enjoys leading people, solving problems, helping customers, and working in an environment where what we do truly matters.

At SSD, we believe in taking care of people, creating an exceptional experience, and doing things the right way. Our Supervisors play an important role in bringing those values to life every day.

We also believe in developing our employees through training, coaching, and opportunities for continued career growth.

What You'll Do

As a Monitoring Center Supervisor, you will help lead and support our Monitoring Center team while ensuring our customers continue to receive the high level of service they expect from SSD.

• Lead and support the Monitoring Center team with a customer-first, people-first approach
• Coach, train, and develop team members to help them grow and succeed
• Create an exceptional experience through professional communication, teamwork, and follow-through
• Support day-to-day operations, staffing needs, and escalated situations
• Ensure policies, procedures, and customer instructions are followed 
• Promote accountability, continuous improvement, and a positive team environment

What We're Looking For

We are looking for someone who is dependable, organized, customer-focused, and comfortable leading a team in a fast-paced environment.

Preferred qualifications include:

• Supervisory or leadership experience

• Alarm, security, monitoring center, dispatch, call center, or related experience preferred

• Strong customer service and communication skills

• Ability to remain calm and make sound decisions during high-priority situations

• Strong organizational and follow-through skills

• Comfortable coaching and supporting employees

• Ability to work both independently and as part of a team

• Basic proficiency with Microsoft Office, including Word and Excel

About the Schedule

This position works a four-day, 10-hour schedule, with regular shift hours of either 12:00 a.m. – 10:30 a.m. Wednesday through Saturday or 2:00 p.m. – 12:30 a.m. Wednesday through Saturday.

Our Monitoring Center operates 24 hours a day, 7 days a week, so leadership flexibility is an important part of this position. Supervisors participate in after-hours and on-call support when needed.

Why SSD Alarm?

Joining SSD means becoming part of an established company that continues to grow, invest in technology, and develop its people.

We offer:

• Opportunities for professional growth and advancement

• Ongoing training and development

• 401(k) with company matching

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Paid time off

• Employee discounts

• A team environment where your work directly contributes to protecting our customers

Location

This is an in-person, full-time position. Candidates must be able to reliably commute to Anaheim or relocate before beginning employment.

Experience

• Supervisory or leadership experience: 1 year preferred

• Microsoft Office: 1 year preferred

• Alarm/security industry experience: Preferred

If you are looking for an opportunity to lead people, develop your skills, and build your career with an established and growing security company, we'd like to hear from you.

*SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. All resumes held in confidence.