Server - Primm Valley Casino Resorts

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Location : 31900 S Las Vegas Blvd , Primm, NV 89019

POSITION OVERVIEW 

As a Food & Beverage Server, you are the face of the dining experience, responsible for extending warm hospitality and ensuring every guest receives prompt, courteous, and world-class service. Your role is to create a welcoming environment that makes guests feel as if they were in your own home. The Server is key in driving guest satisfaction and sales by suggestively selling menu items,maintaining top-quality food and beverage standards, and ensuring all Health Department guidelines are met. Through genuine hospitality, product knowledge, and attention to detail, the Server delivers a personalized dining experience that builds guest loyalty and supports the success of the restaurant. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Provide exceptional guest service with professionalism and courtesy. 

• Deliver a personalized guest experience byanticipating needs and ensuring satisfaction. 

• Responsible for driving overall sales through suggestive selling and menu knowledge. 

• Ensure all food and beverage items are prepared, presented, and served to established standards. 

• Comply with all Health Department regulations, alcohol awareness requirements, and company service standards. 

• Maintain cleanliness and organization of the dining area and workstations. 

• Work collaboratively with team members to ensure smooth service flow. 

• Respond to guest concerns promptly and professionally, escalating issues as needed. 

• Perform side work and opening/closing duties as assigned. 

• Carry outany and alladditional responsibilities within the scope of the position. 

SKILLS/QUALIFICATIONS 

• High school diploma or equivalent required. 

• 2 to 3 years of serving experience in a fast-paced, high-volume restaurant preferred. 

• Strong communication and interpersonal skills with a focus on customer service. 

• Mustdemonstrate honesty, integrity, and professionalism inside and outside of the workplace. 

• Ability to obtain andmaintain a valid Food Handler’s Certification Card and Alcohol Awareness Card. 

• Must be able tolift up to 45lbs and stand/walk for extended periods. 

• Strong attention to detail and ability to multi-task in a dynamic environment. 

• Must strive for 100% guest satisfaction and consistently deliver service excellence. 

CERTIFICATES, LICENSES, REGISTRATIONS  
Employee must be able to qualify for licenses and permits required by federal,state and local regulations.  

• Food Handler’s Card  

• Alcohol Awareness Card  

LANGUAGE SKILLS 

• Ability to communicate clearly and effectively with guests, team members, and management. 

• Ability to follow written and verbal instructions in English. 

REASONING ABILITY 

• Ability to handle guest concerns and resolve issues with professionalism and sound judgment. 

• Capable of working under pressure andmaintaining composure during peak service periods. 

WORK ENVIRONMENT 

• Fast-paced, high-energy restaurant environment. 

• Exposure to varying temperatures, noise levels, and frequent guest interaction. 

• Flexible schedulerequired, including nights, weekends, and holidays. 

PHYSICAL DEMANDS 

• Regularly required to stand, walk, and carry trays for extended periods of time. 

• Ability to lift, carry, push, or pull up to 45 pounds. 

• Frequent bending, reaching, and repetitive motions associated with serving tasks. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!