DL
MIM
Diverse Lynx India
🇮🇳 India
On-site
Manager or above
5 months ago
- Incident Response
- Incident Management
- ITIL
5 months ago
- We are seeking an experienced Critical Incident Manager (CIM) to support the management of high-severity (P1/P2) technology and service incidents.
- The resource will be responsible for leading incident response, coordinating technical and business stakeholders, driving timely resolution, and ensuring clear communication throughout the incident lifecycle.
- This role requires excellent communication skills, and deep experience in IT service management and incident handling within complex, distributed environments.
- Major Incident Management / Critical Incident Management
- Proven experience managing P1 / business-critical incidents in large-scale, enterprise environments
- Strong understanding of ITIL / ITSM frameworks (Incident, Problem, Change)
- Good communication skills
MIM · Diverse Lynx India