Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA

Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

• Fluent in Mandarin, with a certified language test preferred

• Minimum of 1 year experience in the same position in luxury hospitality
• Experience in operating OPERA system
• Strong communication skills in English
• A customer-oriented and professional attitude
• Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

• Positive Working
• Great Environment
• Supportive Team Work