Mgr Port Adventures and Recreation I

Job Description

Responsibilities

• Oversee the day to day Port Adventures (shore excursions) operation while providing leadership, coaching and development for direct reports; Direct reports include: Port Adventures Host/Hostess, Recreation Host/Hostess, Recreation Coordinator, Recreation Staff and Assistant Port Adventures Manager
• Manage ship board Recreation team and operational areas, which includes supervision of Port Adventures and Recreation Staff, Wide World of Sports Deck, and pool areas
• Establish and maintain a strong partnership and working  relationship with the tour operators in each port of call
• Monitor established sales goals in all ports of call; oversee desk operations
• Handle Guest issues as they arise  
• Oversee and ensure a positive Guest experience onboard while on tour in all ports of call
• Manage onboard Port Adventures operational budget
• Provide leadership for all direct reports; Responsibilities include, but are not limited to: 
  • Manage and create daily schedules 
  • Managing personnel files
  • Conducting performance reviews, including discipline as needed
  • Ensuring Project Onboard compliance
  • Monitoring STAR, while making necessary corrections
  • Onboard training, new hire and ongoing 
  • Succession planning 
  • Crew recognition and communication 
• Coordinate and oversee all excursion dispatches from ship to tour operator (meeting locations, required paperwork, waivers, etc.) 
• Communicate with Cruise Director and shore side Operations regarding consistency of operation between ships, shore excursion providers, Crew scheduling, team performance, etc. 
• Partner with shore side Operations, Recruiting and Scheduling regarding returning Crew and future openings
• Ensure reports capturing cruise counts and other pertinent information are complete, collected and sent shore side for historical data collection
• Maintain and oversee ordering of supplies and equipment for each appropriate area 
• Perform site inspections for possible new tours 

Basic Qualifications

• Minimum of three to five years experience in a leadership role
• Minimum three years experience working within a position that demonstrates sales experience, recreational experience and/or tour operations knowledge
• Previous ship operations experience in role of Shore Excursion Manager or similar, desired
• Proven computer skills
• Proven experience leading and motivating a team
• College degree or related schooling associated with recreation, education, business, tourism, marketing/sales, or related field of study preferred
• Ability to organize and prioritize team goals
• Ability to be flexible, self-motivated, handle multiple demands, stay calm under pressure and resolve issues quickly
• Ability to seek out Guest contact while displaying outgoing attitude, enthusiasm, and self-motivation
• Exceptional presentation, communication and organizational skills
• Relates well to audiences of all ages and demographics while offering a passion for Guest service
• Strong computer skills, including word processing and spreadsheet knowledge
• Ability to pass a pre-hire swim and successfully complete lifeguard training (conducted upon arrival on Orlando, Florida); certification requirements must also be maintained throughout contract
• Ability to detect and respond to noises and distress signals in an aquatic environment, including in the water and anywhere around the zone of responsibility.
• Must be able to observe all sections of an assigned zone or area of responsibility.
• Ability to pass a vision screening with at least 20/25 vision, corrected or uncorrected.

Additional Information

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel 
• Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan 
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control 
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations 

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) 
• Complete a pre-employment medical 
• Obtain a criminal background check 
• Bring approved work shoes 

• Segment: Disney Parks, Experiences and Products
• Business: Disney Cruise Line
• Category: Sports and Recreation
• Job Type: Full Time