Metal Operations Manager

MISSION

The Metal Operations Manager will lead a team across several locations (Geneva, Ticino, New York, UAE and Hong Kong), reporting directly to the COO. The mission is to maintain control of diverse precious metals operations across various client streams. The position is based in Ticino, with occasional travel according to business needs.

As part of this mission, the Metal Operations Manager will:

• Oversee metal operations, in particular the receipt of metal for refining and the trading, production and storage of fine metal products (bullion, minted products, grain, etc.), in line with the company’s service commitments to its customers;

• Measure the effectiveness and efficiency of existing operations and improve service quality and cost-effectiveness;

• Act as Process Owner for Metal Operations, working with other departments to design and optimise processes and procedures;

• Act as Product Owner for the Inbound and MIDAS IT platforms, defining the product roadmap with business stakeholders and IT;

• Lead, mentor and motivate the Metal Operations team to meet or surpass organisational goals.

MAIN ACTIVITIES AND RESPONSIBILITIES

Oversee metal operations (deliveries, pricing, invoicing, payments, reconciliation)

• Manage and monitor precious metals deliveries, ensuring the completeness and accuracy of information and documentation issued and received;

• Monitor and reconcile client trade accounts, market positions and balances;

• Ensure correct invoicing of goods and services;

• Resolve issues and escalate where necessary.

Ensure good communication and coordination with customer service, relationship managers, production, logistics, treasury, trading and back office

• Together with the COO, design and monitor operational key performance indicators;

• Together with the Business Process Analyst, define and maintain target process designs for Metal Operations;

• Promote synergies and good collaboration with other departments.

Drive the evolution of the Inbound and MIDAS platforms

• Together with IT, define user requirements and priorities for application development;

• Facilitate user acceptance testing (UAT) of new releases.

REQUIRED EDUCATION AND EXPERIENCE

• Master’s degree in Finance, Commodities or another relevant field;

• 10–15 years of work experience, preferably in a commodities trading house or financial institution;

• 2–3 years of experience in team and project management.

QUALIFICATIONS AND SKILLS

• Excellent communication skills and high drive;

• Leadership skills, with the ability to mentor and motivate a multi-site team;

• Sense of responsibility and initiative;

• Ability to work autonomously;

• Demonstrated track record of continuous improvement and innovative thinking, both in approach and in practical effect;

• Resistance to stress and time pressure;

• Excellent interpersonal skills and customer orientation;

• Agile and flexible mindset, reactive to requests;

• Excellent organizational skills and attention to detail;

• Ability to interact with colleagues of diverse cultures; respect for diversity;

• Full professional proficiency in Office 365 is expected;

• Full professional proficiency in spoken and written English is required; Italian and/or French is desirable, and knowledge of other languages is an asset;

• Swiss national, EU national, or holder of a valid Swiss work permit.