Merchant Retention Analyst (Farmer)
Pluxee Panamá
- 🇮🇳 India
- Hybrid
- Manager or above
- 6 hours ago
- Salesforce CRM
- CRM
- Salesforce
- Excel
- Outlook
6 hours ago
At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent RegularJob Description:
The Merchant Inside Sales Executive – Farmer – SME Accounts is responsible for managing and developing a portfolio of affiliated small and medium-sized merchants (SMEs) through structured inside sales activities. The Farmer plays a critical role in maximizing merchant satisfaction, retention, and commercial impact by ensuring sustained engagement, reactivation of inactive partners, and ongoing alignment with Pluxee’s consumer value proposition. Operating through phone and digital channels, this role is central to delivering a strong, accessible, and high-performing merchant network.YOUR NEXT CHALLENGEResponsibilities:1. Merchant Relationship ManagementMaintain regular contact with a portfolio of SME merchants to ensure satisfaction and retentionProactively identify underperforming merchants and execute reactivation or growth strategiesPromote merchant participation in promotional campaigns, platform features, and seasonal offers2. Educate merchants on best practices, usage optimization, and consumer valueAct as a first point of contact for commercial questions, issues, or improvement suggestions3. Sales Operations and Portfolio ActivationUse Salesforce CRM to manage merchant follow-ups, performance tracking, and campaign participationMonitor and act on merchant KPIs such as usage rate, transaction volume, and retention statusExecute targeted outreach campaigns defined by the Inside Sales Manager or marketing teams4. Record all interactions and update merchant information to maintain CRM integrity5. Collaboration and Feedback LoopShare merchant insights with Product, Marketing, and Operations to improve tools and experienceAlign with the Inside Sales Manager on performance reviews, targeting strategies, and process improvementsCollaborate with Merchant Operations to resolve technical or onboarding issuesParticipate in team meetings and peer learning sessions to share tactics and successesYOU ARE A MATCH IF...Education:High school diploma or equivalent requiredBachelor’s degree in Business, Communication, or a related field is a plusWork Experience:1–2 years of experience in inside sales, customer service, or merchant account managementExperience managing SME clients or portfolios, ideally in a platform or digital ecosystemProficiency with CRM systems (Salesforce preferred)Skills & Certifications:Strong communication and relationship-building skillsResults-oriented with the ability to manage a high volume of interactionsProficiency in Microsoft 365 (Excel, Outlook, Teams)Languages:For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.For local country leadership and management roles, fluency in the local language and English is required.For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.Working Conditions:For global, regional, or area roles:Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.For local roles:Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.Competencies:Client and Merchant Relationship ManagementMerchant Retention and Activation (new)Salesforce CRM UsageCampaign Execution and PromotionCustomer Experience ManagementCustomer and Consumer OrientationAccountability and OwnershipDrives ResultsAdaptabilityCollaborationWhy join Pluxee?
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Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
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Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
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Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
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Merchant Retention Analyst (Farmer) · Pluxee Panamá