Merchant Partner D2

Job Title: Merchant Partner D2 / Mx Onboarding & Activation Specialist — Meal Boxes (Contingent Worker)
Location: Remote
Duration: 03 Months

Description

Role Summary

Owns end-to-end merchant activation for Client's $12 Meal Box program after a deal is signed — taking a merchant from signed agreement through a fully live menu on Client. This is a hands-on, technical activation role centered on POS configuration, menu/photo uploads, and persistent merchant follow-up, distinct from Client's pre-sales (deal-closing) and post-sales (account management) roles.

Key Responsibilities

• Review and validate submitted merchant menu items against SKU/menu approval criteria (Slack: #menu_approval-meal-boxes).
• Coordinate and troubleshoot photoshoots via Snappr or Ocus — rescheduling, quality issues, and vendor escalations.
• Upload menu items and photos into DIME and directly into POS systems (Toast, Otter, Square, Urban Piper, Clover) for both tablet and POS merchants.
• Lead merchant onboarding calls to confirm activation steps, timing, and expectations.
• Own the unresponsive-merchant follow-up cadence — structured multi-week call/email outreach, escalation, and churn documentation.
• Maintain accuracy in sales trackers (status, touches, dates, notes in SKU Pipeline and Mx Activations Tracker).
• Escalate POS-specific technical issues through the #affordable-meals-pos-questions Slack ticketing workflow.
• QA merchants once live (menu, pricing, photos, $12 Meals visibility) and notify stakeholders.
• Post activation status/wins to cross-functional Slack channels (#project-meal-boxes, #mealbox-sales).

Required Skills & Experience

• Restaurant / food & beverage (F&B) industry experience — flagged by Camdyn as likely more predictive of success in this role than formal education.
• Hands-on experience with restaurant/retail POS systems (Toast, Square, Clover, Otter, Urban Piper, or similar) — comfortable navigating multiple POS back-ends.
• Prior merchant/customer-facing onboarding, activation, or implementation support experience (e.g., restaurant tech, POS support, SaaS onboarding, or similar CW activation programs).
• Strong phone and email outreach skills — persistent, professional follow-up with non-responsive contacts.
• Detail-oriented data entry and tracker management (accuracy across large, multi-column spreadsheets).
• Comfortable in Slack-based, ticket/escalation-driven workflows.
• Able to multi-task across a high-volume pipeline of merchants at different activation stages.
• Nice to have: prior exposure to Client Merchant Portal, DIME, or Snappr, or similar marketplace activation tooling.

Education Requirements

Bachelor's degree

Why This Is a New Role Type

Pre-sales reps close deals; post-sales reps manage the ongoing relationship. Neither role is scoped or staffed to handle the operational activation workload — POS troubleshooting, photoshoot coordination, and unresponsive-merchant recovery — which is a distinct, repeatable, checklist-driven motion documented in the team's E2E Activation process.