Merchant Engagement - Kolkata

Job Summary:
The Merchant Engagement role focuses on building and maintaining strong relationships with merchants, driving product adoption, and ensuring a seamless experience for Paytm partners.

Key Responsibilities:

• Build and maintain relationships with existing merchants to ensure long-term engagement.

• Drive usage of Paytm products such as payments, soundbox, and financial services.

• Educate merchants about new features, offers, and services.

• Resolve merchant queries and provide timely support.

• Monitor merchant performance and identify opportunities for growth.

• Coordinate with internal teams to address merchant concerns.

• Conduct regular follow-ups and field visits (if applicable).

• Ensure achievement of assigned targets and KPIs.

Required Skills:

• Strong communication and interpersonal skills

• Relationship management and negotiation ability

• Problem-solving and customer-centric approach

• Basic understanding of digital payments and fintech

• Ability to work in a target-driven environment

Preferred Qualifications:

• Graduate in any discipline

• Experience in sales, merchant acquisition, or customer engagement (preferred)

• Familiarity with the fintech/payments ecosystem

Key Competencies:

• Ownership and accountability

• Adaptability in a fast-paced environment

• Team collaboration

• Result orientation