EI
Merchandise Specialist
eTeam Inc.
🇺🇸 United States
Remote
2 months ago
$18.52 / hour
- Microsoft Office Applications
- Excel
- Outlook
2 months ago
Job Type: Contract
Duration: 5 Months
Remote role
The ideal worker in Merch Ops is a motivated self-starter who is committed to providing outstanding customer service every day.
Responsibilities:
- Review, prioritize and manage requests from buying offices, Distribution Centers, Vendors and Internal/External partners to address business needs.
- Enter and maintain information within our merchandising systems. This may include item or vendor setup, item or price maintenance and/or purchase order management responsibilities.
- Communicate and collaborate effectively with team, Merchandise Operations leadership and business counterparts to identify procedures and potential issues Develop a deep knowledge of merchandising information.
You own this if you have:
- Knowledge and experience with online, retail, merchandising or product development processes, systems and reporting
- Exceptional time management skills; ability to prioritize multiple tasks to ensure all deadlines are met
- Ability to work independently while supporting a team environment
- Excellent verbal and written communication skills, as well as analytical and problem-solving abilities
- Proficiency with Microsoft Office applications
- 1-3 years of experience
- Attention to detail for accurate item attribution, pricing, and SKU management
- Microsoft Office proficiency:
Excel- running macros, sorting data, copy/paste of data
Outlook -using email templates, communicating appropriately to varied audiences via email, signatures, quick response times and full follow up, shared mailbox experience
Teams -ability to navigate personal messages, team chat and teams channels as needed to support communication and workload
- Ability to manage high volumes of work with accuracy and speed
- Process documentation and following standard operating procedures consistently
- Cross-functional coordination (working with buyers, vendors, and business partners)
- Clear written communication for vendor outreach and internal tickets
- Ability to escalate issues appropriately and concisely
- Comfortable asking clarifying questions to avoid downstream errors
- Identifying and resolving data discrepancies or mismatches
- Troubleshooting order exceptions (quantity issues, pricing errors, ship window changes)
- Proactive flagging of patterns or systemic issues
- Adaptability — retail timelines and priorities shift frequently
- Reliability and ownership of work queue
Merchandise Specialist · eTeam Inc.