Merchandise - Manager, Merchandise

TITLE:Merchandise Manager

DEPARTMENT:Merchandise

REPORTS TO:Sr. Director of Merchandise and Licensing

FLSA:Full-Time; Exempt

WHAT SETS YOU APART

Orlando City SC is seeking a Merchandise Manager responsible for overseeing the day-to-day of merchandise sales and operations for Orlando City SC, Orlando Pride, and Inter.Co Stadium. Assist Sr. Director of Merchandise & Licensing with the Club’s retail strategy, partner relations, drive strategic business strategies, and meet departmental goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Support Orlando City, Orlando Pride, and Inter.co Stadium merchandise operations
• Assist in the execution of merchandise business plan, monitoring overall retail performance and identifying growth opportunities.
• Meet or exceed monthly/yearly sales goals.
• Work cross-functionally with all departments to ensure merchandising needs are met.
• Support Sr. Director of Merchandise & Licensing with department budget adherence, payroll submission, purchase orders and vendor payments.
• Assist with promotional events and merchandise operations.
• Fulfill all external, internal, and player merchandise requests as received and in a timely manner.
• Recruit and manage merchandise associate to ensure operational standards are met.
• Maintain all operations of ShopOrlandoPride.com including order fulfillment.
• Maintain high level of customer service to both fans and external clients.
• Work with new vendors and licensees of the club and MLS and NWSL.
• Assist Sr. Director of Merchandise & Licensing with strategy, product sales,inventory turns and product creation.
• Foster and maintain relationship with 3rd party in-venue retailer (e.g. Fanatics).
• Light travel required including annual MLS and NWSL Retail Summits.
• Other duties as assigned.

QUALIFICATIONS

It’s never just a job at Orlando City SC and Orlando Pride. It’s a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications for the role: 

• Bachelor’s Degree in Business Administration, Merchandise Marketing, or related field preferred but not required.
• Minimum 1-3 years’ experience in a mix of retail, marketing and merchandising operations required.
• 1+ years of management experience strongly preferred.
• Previous experience in merchandising/retail strategy strongly preferred.
• Knowledge of game and fundamentals of soccer preferred.
• Very strong interpersonal and communication skills with a passion for providing great customer service.
• Coordinate changing priorities in a dynamic, high pressure, fast paced environment.
• Able to work flexible hours including nights, weekends and holidays.
• Ability to work well on a team and independently.
• Ability to coordinate multiple tasks and creatively solve day-to-day challenges.
• Strong work ethic: team player with a “get the job done” attitude.
• The ability to pass a background screening.
• The ability to attain and maintain Safesport certification.
• Excellent computer skills – master of the Microsoft Office suite (Word, Excel, PowerPoint). Photoshop proficiency preferred.
• Bilingual in Spanish or Portuguese are a plus.