Membership Services Coordinator

The Jewish Community Center of Greater Columbus, OH  43209

POSITION DESCRIPTION

Position Title:Member Services Coordinator

Dept. No:200

Department:Member Services

DOL Status:Non-Exempt

Supervisor:Member Services Director

Mission Statement:

The Jewish Community Center of Greater Columbus is a human service agency offering a varied program that is Jewish in nature.  It is committed to enhancing the quality of individual and family life through the promotion of physical, intellectual, and spiritual wellness.  It provides educational and cultural programs that reflect the Jewish heritage, health related activities and many services to the community at large.  Through its wide array of programs, the JCC pursues its mission of strengthening the individual, family, and community.

Vision Statement:

The JCC nurtures a passion for Jewish learning and living.  Through programs and services, the JCC provides comfortable and inviting environments in which the community can thrive.

Agency Expectations:

• To ensure the highest quality of programs and services and possess a working knowledge of agency programs and services.
• To represent the agency and provide the highest quality of customer service to individuals and groups with whom you come into contact.
• To welcome, thank and engage JCC members and guests on a daily basis.
• To treat fellow staff with respect.
• To adhere to all policies and practices provided in the employee handbook.
• Wear a JCC Staff ID badge and attend appropriate staff meetings.

Position Summary:

Working collaboratively with the Member Services team and reporting to the Member Services Director, the Member Services Assistant Director helps lead the day-to-day operation of the Member Services department. This role supports the team in promptly responding to member inquiries, processing accounts, giving tours, and handling the full range of office administrative responsibilities, while also assisting with staff supervision, training, and coverage in the Director's absence.

Duties and Responsibilities:

• Assist the Member Services Director in the daily supervision and coordination of the Member Services team, including scheduling and coverage.
• Greet and welcome members, new members, and prospective members.
• Lead tours for new and prospective members.
• Set up new memberships.
• Coordinate tours and orientation/set up for all insurance members.
• Submit monthly report for insurance members' visit reimbursement.
• Resolve members' issues when possible; ask for assistance and/or refer to appropriate co-worker or supervisor when necessary.
• Process membership changes, adjustments, and cancellations.
• Reconcile payments daily.
• Manage credit card and ACH declines monthly.
• Set up, cancel, and update employee memberships.
• Set up guest passes for members and their guests.
• Assist in training new Member Services staff on policies and procedures.
• Fill in at the Front Desk on an as-needed basis.
• Serve as a point of contact for member service matters in the Director's absence.
• All other duties as assigned.

Work Environment & Physical Requirements:

• Primarily an indoor office and front-desk environment with regular member and staff interaction.
• Ability to sit or stand for extended periods and move throughout the facility to give tours and assist members.
• Occasional lifting of office supplies or materials up to 20 lbs.
• Ability to work a flexible schedule, including some evenings and weekends, as needed.

What We Offer:

• Complimentary JCC membership and discounts on JCC programs.
• A collaborative, mission-driven work environment.
• Opportunities for professional development and growth.
• Competitive pay and benefits package.

Qualifications

1. Knowledge and Education - Minimum Required or Preferred:High School Diploma required; Associate's or Bachelor's degree preferred.
2. Experience - Minimum Required or Preferred:2+ years of experience in billing and customer service, preferably in a hospitality or membership environment, including some supervisory or lead experience.
3. Special Skills:Focused, organized, personable, diplomatic, efficient, computer literate and proficient in Word and Excel; strong leadership and communication skills.