Membership and Fitness Liaison

About Asphalt Green

Asphalt Green is a nonprofit organization that transforms lives and builds community through sports, fitness, and play for all. 

Each year, Asphalt Green serves thousands of New Yorkers through sports, aquatics, fitness, camps, and community programs that promote health, personal growth, and lifelong participation in physical activity. Across three campuses and numerous community partnerships, Asphalt Green is committed to providing high-quality programs that are inclusive, accessible, and rooted in excellence. 

Asphalt Green believes that access to movement, sport, and wellness can change lives. Our work helps young people develop confidence, resilience, leadership skills, and healthy habits that extend far beyond the playing field. 

About the Role

Asphalt Green is seeking a personable, organized, and customer-focused Membership and Fitness Liaison to support Membership and Fitness operations at one of our locations. 

The Membership and Fitness Liaison helps create a welcoming, informed, and organized experience for members and guests by supporting front desk operations, responding to questions, assisting with membership-related needs, monitoring department communications, and helping ensure fitness spaces are ready for daily use. 

This role serves as an important connection point between members, guests, Membership, Fitness, and facility-support teams. 

The ideal candidate enjoys interacting with people, solving problems, learning systems, and working in an active customer-facing environment. 

Why This Role Matters

The Membership and Fitness Liaison is often one of the first people members and guests interact with when visiting an Asphalt Green fitness facility. 

The role helps ensure that questions are answered, information is accurate, requests are routed appropriately, and facility concerns are communicated quickly. 

By supporting both Membership and Fitness operations, this position helps create a smoother, more consistent experience for members while helping internal teams stay connected and responsive. 

What You’ll Do 

Member and Guest Experience 

• Welcome members and guests and provide friendly, professional support. 

• Respond to questions and provide accurate directions and information. 

• Help create a welcoming and organized fitness environment. 

• Assist members with questions, concerns, and routine requests. 

• Handle customer interactions with tact, professionalism, and sound judgment. 

• Escalate issues to the appropriate staff member when necessary. 

Membership and Account Support 

• Assist with membership-related questions, including upgrades, cancellations, billing, payment information, and other account needs. 

• Support membership sales and renewals as assigned. 

• Provide account information or statements when requested. 

• Learn and apply Membership and Fitness policies accurately. 

• Stay current on relevant marketing initiatives, promotions, and membership campaigns. 

• Use Salesforce or other designated systems to support member needs. 

• Provide tours of the facility for prospective members. 

• Facilitate sales of memberships and personal training sessions 

• Assigning introductory training sessions to new members, tailored to their fitness goals 

• Keeping track of and following up with personal training sales leads 

Front Desk Systems and Communication 

• Use Mindbody or other designated systems to support guest check-in, scheduling, and routine member needs. 

• Monitor departmental email, Microsoft Teams messages, voicemail, and other communications as assigned. 

• Respond to routine requests and escalate when necessary. 

• Maintain accurate and timely communication between Membership, Fitness, and other departments. 

• Help ensure requests reach the appropriate team or staff member. 

Fitness Center and Facility Support 

• Monitor fitness spaces and communicate facility-related needs to the appropriate department. 

• Notify department leadership or facility-support teams regarding issues such as: 

• Towel inventory and presentation. 

• Mats and other fitness accessories. 

• Cleaning supplies and wipes. 

• General facility conditions. 

• Help maintain an organized, safe, and member-ready environment. 

• Communicate facility concerns promptly so they can be addressed. 

Administrative and Program Support 

• Support scheduling and routine administrative needs for Membership and Fitness. 

• Schedule evaluations, appointments, or other fitness-related services when applicable. 

• Maintain organized follow-through on member and departmental requests. 

• Assist with front desk and administrative responsibilities related to the position. 

• Collaborate with Membership, Fitness, Housekeeping, Operations, and other teams as needed. 

What Success Looks Like 

Success in this role means members and guests receive accurate, timely, and welcoming support while Membership and Fitness operations remain organized and connected. 

A successful Membership and Fitness Liaison will: 

• Provide strong and consistent customer service. 

• Respond professionally to member questions and concerns. 

• Learn and communicate Membership and Fitness policies accurately. 

• Use required systems effectively. 

• Monitor department communications and follow up appropriately. 

• Recognize when an issue should be escalated. 

• Help maintain organized and member-ready fitness spaces. 

• Communicate effectively across departments. 

• Demonstrate strong reliability and follow-through. 

• Manage multiple priorities while maintaining attention to detail. 

Who You’ll Work With 

The Membership and Fitness Liaison may work closely with: 

• Membership and Fitness leadership. 

• Membership Consultants. 

• Fitness staff. 

• Members and guests. 

• Housekeeping. 

• Operations. 

• Customer-facing staff. 

• Other Asphalt Green teams supporting facility and member operations.

Qualifications

Required Qualifications 

You’ll need: 

• Strong verbal and written communication skills. 

• Strong customer-service skills. 

• Demonstrated ability to manage multiple priorities. 

• Ability to respond to questions, concerns, and challenges with tact and professionalism. 

• Strong organizational skills and attention to detail. 

• Experience in a customer-facing, front desk, reception, or administrative environment. 

• Comfort learning and using technology and administrative systems. 

• Ability to work independently while recognizing when to escalate concerns. 

• Reliability and strong follow-through. 

Preferred Qualifications 

It would be helpful if you also have: 

• Front desk or reception experience in a health club, fitness center, spa, hotel, recreation facility, or similar environment. 

• Experience with Salesforce. 

• Experience with Mindbody or a similar scheduling/member-management platform. 

• Experience supporting membership operations. 

• Familiarity with fitness, recreation, or wellness environments. 

Schedule and Work Environment 

This is a part-time, fully onsite position. 

Schedules vary by location and business needs and may include: 

• Early mornings. 

• Daytime shifts. 

• Evenings. 

• Weekends. 

• Holidays. 

The role works in an active fitness and customer-service environment with frequent interaction with members, guests, and staff. 

Physical Requirements 

This role may require the ability to: 

• Remain at or move around a front desk and fitness environment for extended periods. 

• Walk throughout fitness and member-service spaces. 

• Use computers, phones, and other office equipment. 

• Communicate clearly in active environments. 

• Observe and respond to member or facility needs. 

• Occasionally handle or move light administrative or fitness materials. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.