Member Services Representative - Closer

Planet Fitness - Gainesville, FL

🇺🇸 United States

On-site

26 months ago

$14 / hour

point of sale
POS

26 months ago

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Benefits:

Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Wellness resources
Training & development

Job SummaryTheMember Services Representative - Closercreates a positive experience through customer service excellence. Planet Fitness team members are dedicated to delivering exceptional service for prospective members and members and their guest(s). This position requires a responsible and results driven leader focused on quality assurance and proficiency at closing daily club operations including, but not limited to: Daily Point-of-Sale (POS) reconciliation, cleanliness, retail, stock, and club security.Essential Duties and Responsibilities

Provide exceptional customer service excellence
Greet members, prospective members, and guests
Consistent and proficient execution of all front desk related activities including:
- Operate phones in a friendly manner and assist callers with a variety of questions
- Respond to member questions and concerns and resolve in a timely and professional manner
- Greet and validate members, guests, and prospects (ensure check ins and account in good standing)
- Member account management including but not limited to: enrollment, upgrades, downgrades, cancellations, freezes, account payments, PF App, retail sales, refunds, and membership transfers
- Conduct club tours for prospective members
Maintaining a clean and safe club environment through cleanliness, sanitation, and keen awareness
Ensure effective operation and security of the club membership, policy, and property

Qualifications/Requirements

18 years of age or older with High School diploma/GED equivalent
Honesty and integrity
Punctual and reliable
Upbeat, can do attitude
Exceptional customer service skills able to interact in a positive and professional way with members and co-workers
Strong listener: ability to empathize, problem solve, and uphold club policy
Demonstrate diplomacy in all interactions while using appropriate behavior and language
Being coachable
Team player (effortlessly positive and professional with members and colleagues)

Preferences

Customer service and/or point-of-sale (POS) experience
Competitive, results driven individual with experience in fitness and/or sports
Passionate about fitness and health
Business administration and/or financial accounting acumen and/or interest

Physical Demands

Continual standing and walking
Continual talking in person or on the phone
Must be able to lift up to 50 lbs.
May occasionally encounter toxic chemicals

Member Services Representative - Closer · Planet Fitness - Gainesville, FL

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