Member Service Associate

Member Services Associate

Bousquet Sport – Pittsfield, MA

Job Type: Full-time or Part-time
Pay: $16.00 – $20.00 per hour
Schedule: Days, nights, and/or weekends required

Position Overview

Bousquet Sport is seeking a friendly, reliable, and service-driven Member Services Associate to join our team. This role is the first point of contact for our members and guests and plays a key role in creating a welcoming, professional, and organized club environment.

The ideal candidate is personable, detail-oriented, and thrives in a fast-paced setting.

Key Responsibilities

Front Desk Operations

• Greet and check in members and guests in a friendly, professional manner
• Answer phone calls, emails, and in-person inquiries
• Assist members with scheduling, registrations, and general questions

Member Experience

• Create a welcoming and positive environment at all times
• Build relationships with members and recognize regulars
• Provide accurate information about programming, memberships, and club offerings

Billing & Account Support

• Answer basic billing and membership questions
• Assist with purchases, registrations, and account updates
• Escalate complex issues to the Supervisor on Duty

Facility Cleanliness & Upkeep

• Maintain cleanliness and organization of front desk and shared spaces
• Complete assigned cleaning tasks (towels, trash, general upkeep)
• Reset spaces including studios, courts, locker rooms, and common areas
• Monitor supply levels and communicate needs to leadership
• Report maintenance or cleanliness concerns promptly

Benefits & Perks

• Complimentary Bousquet Sport membership
• Employee discounts on programs, personal training, and services
• Flexible scheduling (full-time and part-time opportunities)
• Opportunities for growth and advancement within the organization
• Positive, team-oriented work environment

For Full-Time Employees:

• Health insurance benefits
• Paid time off (vacation and sick time)

Qualifications

Qualifications

• Customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to stay organized in a fast-paced environment
• Positive attitude and team-oriented mindset

Physical Requirements

• Ability to stand and walk for extended periods
• Frequent movement throughout the facility
• Ability to lift and carry up to 40 lbs (towels, supplies, equipment)
• Ability to bend, reach, twist, and perform cleaning tasks
• Comfortable working in a fast-paced, member-facing environment