Member Experience Manager

About General Provision

General Provision is members club for people building things that matter.

We’ve reimagined the workday as something worth showing up for—part hotel lobby, part restaurant, part members club. A place where founders, creatives, and operators come to do their best work… and stay a little longer than they planned.

If you care about energy, taste, and how a spacefeels—keep reading.

The Role

You are the first impression—and the lasting one.

The Member Experience Manager is the person who sets the tone the moment someone walks through the door. You don’t just greet people—youframe the entire experience.

This is a front-of-house role for someone who understands that hospitality is not a task—it’s a standard.

You will live on the floor. You will know the members. You will notice what others miss. And you will make sure the clubhouse always feels exactly how it’s supposed to.

You will work very closely with our food and beverage team to ensure a seamless hospitality experience in the form of events, member touch points, and catering execution.

What You’ll Own

The First Impression

• You set the tone the second someone walks in
• You make new members feel like they belong—and guests want in
• You run the front desk like it’s a concierge, not a check-in counter

Tours That Convert

• You lead every tour like you’re selling a lifestyle—not square footage
• You understand plans, pricing, and availability cold
• You know how to read the room and close the gap between interest and action

The Member Experience

• You know your members by name—and by rhythm
• You handle requests quickly, thoughtfully, and without friction
• You manage mail, parking, and day-to-day needs like it’s second nature
• You create moments that feel intentional, not accidental

Events & Energy

• You plan and execute events that people actually want to attend
• You bring the room together—not just fill it
• You coordinate staff and logistics without breaking the vibe
• You make sure every event feels like “only at GP”

Operational Alignment

• You keep the space tight—clean, dialed, and ready
• You catch issues before they become problems
• You act as the connective layer between members, staff, and leadership
• You help the building run smoothly without needing to be asked

What Success Looks Like

• Members walk in and feel it immediately
• Tours don’t feel like tours—they feel like invitations
• Events hit, consistently
• The space always feels “on”
• Nothing slips

Who You Are

• You’ve worked in hospitality, but you think beyond it
• You have taste—you know when something feels off
• You’re organized, but not robotic
• You’re confident on the floor and calm under pressure
• You don’t wait to be told—you just handle it