Member Advocate Specialists

Russell Tobin's client, a multinational health insurance company, is hiring Member Advocates in Lehi, UT (Hybrid)

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Employment Type: Contract/Hybrid

Location: Lehi, UT 84043 (Hybrid) (2 days onsite, 3 days remote)

Duration: 3+ months with possible extension

Pay range: $19/hr - $19.80/hr W2

Schedule: Mon – Fri
Training shift: 8 am-5 pm MT (for first 4 weeks)

Post-training shift: 8 am- 7 pm MT

About the Role:
We’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and a world-class user experience.

We are seeking passionate, temporary Member Advocate Contractors to join a Customer Experience team in Lehi, UT. Healthcare should be simple, accessible, and technology-driven—but most importantly, centered around the people it serves. This role is ideal for motivated individuals who are eager to elevate the member experience.

As a Member Advocate Contractor, you will serve as the first point of contact for members. You will handle high-volume, Tier 1 inquiries, guide individuals through their health benefits, answer account-related questions, and help them navigate their coverage with ease.

What you’ll do:

• Gain foundational knowledge of health insurance, benefits, and network plans to support Tier 1 member inquiries
• Connect with members via phone and email to resolve a variety of questions related to understanding, navigating, and paying for healthcare
• Contribute to a positive team culture aligned with company values
• Work closely with a Team Lead in a critical, customer-facing role

Your skills include:

• Strong desire to help others with healthcare-related situations and demonstrate empathy in every interaction
• Excellent written and verbal communication skills to manage complex member inquiries
• Ability to thrive in a fast-paced, high-volume environment while delivering personalized service
• Quick learner with the ability to adapt to new systems and processes
• Strong technical aptitude
• Ability to remain composed and compassionate while multitasking

Nice to have:

• 1+ years of experience in a fast-paced work environment
• 1+ years of experience in a customer-facing role
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience
• Bachelor’s or Associate’s degree

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.

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