Medical office Front Desk coordinator

Job Title: Medical Office Front Desk Receptionist

Location: Mckinney, TX

Department: Front Office

Position Summary:

We are seeking a friendly, organized, and proactive Front Desk Receptionist to join our team at Premier Pulmonary and Sleep. The ideal candidate will have a pleasant personality, excellent communication skills, and the ability to multitask in a fast-paced medical environment. This role is essential in ensuring smooth daily operations and providing exceptional service to our patients.

Key Responsibilities:

• Patient Interaction & Communication
• Greet patients warmly and professionally upon arrival.
• Answer multi-line phones, direct calls, and take messages accurately.
• Provide excellent customer service and maintain a welcoming environment.
• Scheduling & Coordination
• Schedule appointments for consultations, follow-ups, and procedures.
• Confirm appointments and manage cancellations or rescheduling.
• Coordinate with clinical staff to ensure timely patient flow.
• Insurance & Financial Duties
• Verify insurance eligibility and benefits prior to appointments.
• Collect co-pays, deductibles, and outstanding balances.
• Accurately post payments and provide receipts.
• Medical Orders & Equipment Coordination
• Send and track orders for medical equipment (e.g., oxygen, CPAP, BiPAP).
• Follow up with DME (Durable Medical Equipment) companies to ensure timely fulfillment.
• Communicate with patients regarding order status and delivery.
• Team Collaboration
• Act as a liaison between front office, clinical staff, and external vendors.
• Lead by example and support team members to ensure office efficiency.
• Participate in team meetings and contribute to process improvements.

Qualifications:

• High school diploma or equivalent; additional medical office training is a plus.
• 1–2 years of experience in a medical office or similar healthcare setting.
• Knowledge of insurance verification, co-pay collection, and medical terminology.
• Proficiency in EMR systems and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Preferred Traits:

• Pleasant and professional demeanor
• Strong multitasking and problem-solving abilities
• Dependable, punctual, and adaptable
• Bilingual (English/Spanish) is a plus

Fulltime Hours Monday to Thursday 830 AM to 430 PM

Friday 9AM to 2PM

Part-time hours 8:30AM-330PM Monday to Thursday

Pay highly dependent on experience.