Medical Examiner & Funeral Home Liaison

Summary

In alignment with Gift of Life Michigan’s core purpose and core values, the Medical Examiner/Funeral Home Liaison establishes and maintains good working relationships with forensic and funeral industry professionals in our service area to enhance and improve a collaborative environment that fosters donation opportunities while preserving the respective needs of the customers.

Duties & Responsibilities

The following duties and responsibilities are stated in broad terms and not intended to be inclusive.  Those in bold are essential duties of the position:

• Establish, maintain, and strengthen relationships with both Medical Examiner offices and Funeral Homes throughout the assigned service area through outreach, education, service recovery, and relationship development activities. 

• Develop, negotiate, and maintain working agreements and contracts with Medical Examiner offices in accordance with Michigan law. 

• Serve as a resource to all Gift of Life staff regarding Medical Examiner and Funeral Home processes, relationships, concerns, and operational issues which may include providing training, attending other department meetings as needed. 

• Analyze and utilize operational, referral, authorization, and donation data to identify opportunities for stakeholder education, process improvement, and relationship development. 

• Prepare and present stakeholder-specific data, outcomes, metrics, and performance reports to Medical Examiner offices, Funeral Homes, and internal stakeholders to support collaboration and continuous improvement. 

• Maintain programs that generate electronic referrals of non-hospital deaths.  

• Participate in ongoing Medical Examiner and Funeral Home educational programs, displays, conferences, and exhibits. 

• Meet annual performance goals and objectives. 

• Perform other duties as assigned. 

Qualifications

Education and/or Experience

Required

• A bachelor’s degree in a field related to the essential duties of the position, including but not limited to healthcare related (biology, exercise science, etc.) or an equivalent combination of education and experience.
• Demonstrated ability to establish relationships and work diplomatically with key stakeholders.

Preferred

• Funeral Director license 
• Experience in forensics or medical examiner investigations
• Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.

Knowledge, Skills, and Abilities (KSA)

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Strong interpersonal, communication, and presentation skills.
• Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrate attention to detail. 

Organizational Culture Expectations

• Demonstrate the competencies of Professional, Determined and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Ability to successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.