MEDICAL CASE MANAGER

Job Summary 

Provides direct service to clients enrolled in the Early Intervention Program.

Essential Job Duties & Responsibilities 

• Provides case managementassistance, advocates for client caseloads, and provides limited supportive counseling services.

• Responsible for case plan development and case conferences.  

• Maintains case records on clients andreports service statistics.

• Collaborates with clinical staff to coordinate treatment and case planning.

• Transports patients to and from appointments, as well as Linkage to Care

• Conducts intakes for the Early Intervention Program

• Works with Ryan White, attending monthlymeetings and serves onat least one committee

• Collaborates with medical and dental staff to meet Ryan White standards of care.

• Coordinates schedule and support for HIV volunteer medical providers.

• Prepares patient records, labs, and referrals for volunteer providers.

• Facilitates lab tests as scheduled and medication pick-up including scheduling with CVS/ProCare pharmacy.

• Networks with all Ryan White providers and service representatives. 

• Completes applications for OHDAP and other patient assistance.
• Make sure patient filescomply with Ryan White Part A guidelines and Circle Health Services protocols.   

• Provides necessary documentation in patientchart. Responsible forpreparing, new patients, audits, and quarterly quality assurance reviews.   

Job Qualifications  

• Must have valid driver’s license and insurance coverage with limits of $300,000. Ability to providefull copy of insurance policy to review any exclusion.
• Attend community fairs and collaborate with other agencies to gather information about referral sources and distribute information about Circle Health Services.
• Promotes effective communication within and between departments through teamwork.
• Attends departmental and Circle Healthall staff meetings. 
• Contributes to departmental and organizational decision-making through active participation. Works effectively and positively with co-workers, and volunteers.
• Assists with scheduling medical appointments for HIV patients. Make reminder calls to patients.

• Other Job Duties & Responsibilities 

• Otherrelatedduties as assigned 

Supervisory 

• This position does not supervise any position. 

Core Competencies 

• Verbal Expression: able to communicate inclear language and to adjust one’s use of language to the audience’s level.   

• Written Expression: able to express ideas and views clearly to others in writing; structures notes and clearly organizes their writing;is able to summarize a view or message clearly; provides the right amount of information to make an issue clear to the reader  

• Stress Management: able to perform and make sound decisions under pressure and in adversity;distinguishes essentials from side issues;remains focused when given adeadline.   

• Clinical Acumen: Developing knowledge of the mental illness, substance use disorders, various therapeutic modalities, and related community resources; Strong intervention.Keepsaccurate andappropriate records/documentation. Displays non-judgmental attitude;HIVCase Managers mustpossess developed knowledge outlined above.   

• ValuesDiversity & Inclusion: Self-aware, attentive listener, people-oriented, cognizant of bias, cultural intelligence; demonstrating respect for divergent viewpoints; an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative.  

Job Qualifications  

• Professional II Case Manager -bachelor’s degree in social work and Licensed Social Worker (LSW)
• Professional III Case Manager –master’s degree in social work and Licensed Social Worker (LSW)
• Professional IV Case Manager –master’s degree in social work and LicensedIndependentSocial Worker (LISW)
• Clinical license is in good standing with the state of Ohio
• Two or moreyearsofrelated work experience 
• Willingness to work with HIV+ population 

Physical Demands/Work Environment 

This joboperates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the employeeis regularly required to speakand hear. The employee isfrequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filingcabinets and bend or stand on astool as necessary. Travel and work outside of normal hours may berequired for meetings, presentations,trainings and other events.