Medevac Dispatcher

Position Summary

Reporting to the Medevac Operations Manager and the SOCC Manager, the Medevac Dispatcher provides a flight watch system for all Medevac aircraft and Type B Dispatch operational control of Perimeter 705 aircraft outside of Flight Dispatch hours of operation.

The Medevac Dispatcher is a key component in the overall operation of the Department. The main goal of this position is to coordinate Medevac flights and crews, provide flight following and guarantee on-time performance.

The Medevac Dispatcher, utilizing all of the position resources available, will make the final decision to dispatch a flight with the ultimate goal of maintaining safety, customer satisfaction and operational excellence.

Personal Characteristics

• Highly flexible, with the ability to respond quickly in a dynamic environment
• Professional and respectful, with a positive work attitude
• Timely with a high level of commitment to on-time performance is essential
• Motivated with the ability to work independently and as part of a team
• Effective verbal and written communication skills
• High level of respect, understanding and regard for First Nations communities
• Superior time management skills, multitasking skills and the ability to prioritize tasks
• High level of integrity, confidentiality and accountability
• Strong planning skills and detail-oriented
• Able to deal with confidential information and documentation with discretion, sensitivity and tact
• Able to handle stressful situations in a calm and effective manner

Key Responsibilities and Accountabilities

• Maintain the daily flight following software, which includes each departure and arrival for every flight as per company policy
• Ensure that updated information be provided to Crew Scheduling as flights are booked and/or updated
• Ensure that all flight crew have checked in and/or been notified of their flight schedule in accordance with company policies
• Possess the ability to make informed decisions without compromising internal policies/procedures
• Demonstrate understanding and knowledge of department policies/procedures as they relate to flight control and risk, ensuring that they are applied on a consistent and ongoing basis i.e. safety/security standards, on-time performance deadlines
• Assist with crewing the aircraft as may be required from time to time by the Crew Scheduler
• Provide flight following to all Perimeter’s flights (scheduled and charters). After hours as required
• Maintain information, ensuring that AvAIO is updated and accurate in regards to times, delays, comments, flight numbers, etc.
• Interpret available weather data to aid in the decision making to dispatch flights
• Track all pilots, nurses, and ACP flight and duty times
• Maintain consistent communication with MTCC regarding status of all medevac aircraft
• Maintain the daily flight dispatch including preparation of the Operational Flight Plan and the flight watch function of the Type B operational control system of each Perimeter 705 flight, as per company policies
• Ensure that all aspects of the Company Operations Manual are followed relating to “Type B” Operational control
• Responsible for the creation and distribution of all client invoices
• Perform additional duties as assigned

Minimum Education, Experience and Certifications

• High school diploma or General Education Degree (GED) equivalent
• Prior experience in operations and/or flight coordination preferred but not required
• Minimum 21 years of age
• Successful completion of Transport Canada Exams (FD Ops and FD Met)Canadian Radio License (Aeronautical) preferred but not required
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
• Ability to read and interpret aviation weather (NAV Canada) an asset
• Strong customer service experience considered an asset
• Previous experience with Airline Management Software (AvAIO computer system preferred)
• Indigenous and Cultural Awareness Training considered an asset

Working Conditions

• Physically able to perform all listed job duties
•  Travel by aircraft and other means as required by role
• Manual dexterity required to use desktop computer and telephoneModified work agreement (7 on/7 off)Work performed primarily in an office environment
• Be able to work outside of public transit hours
• Physical location of this position is only accessible via flight of stairs