ME-Relationship Officer-Retail

Job Title

ME-Relationship Officer-Retail

Business Unit

Payment Business

Reporting To

ME-Relationship Officer-Retail

Job Function and Role Type

Sales & Relationship, Individual Contributor, Travel Required

Version No

1.0

Job Purpose

Manage existing retail portfolio merchants and onboard new merchants for PoS, UPI, and EMI payment solutions. Strengthen relationships through cross-sell, ring-fencing, and enhancing volume and float of merchant portfolios.

Key Responsibilities

Relationship Officer will be responsible for ensuring engagement & Visitation of all Retail portfolio merchants assigned.

Merchant Engagement & Portfolio Management; Engage and visit assigned merchants; Enhance portfolio and float via activation, upselling, and cross-selling; Enable EMI activation across relevant business segments.

Target Achievement; Meet monthly merchant acquiring and cross-sell targets; Source merchant acquiring products from portfolio expansions and leads.

Cross-Sell & Profitability; Increase cross-sell penetration to create additional income; Promote bank products like Term, CC, IFB, RA, and Lending to merchants.

Sales Automation & Database Management; Use sales automation tools daily for updates and customer calls; Action and update leads and databases within turnaround time.

Document Verification & Quality Sourcing; Verify original documents, including KYC; Ensure quality business sourcing and adherence to sales processes; Collect documents and log files as per policy.

Education:

Graduate or above.

Certifications:

Basic computer and mobile applications knowledge preferred.

Key Competencies

Good team spirit, interpersonal skills, time management, good communication skills, proactive approach.

Major Stakeholders

Merchants, internal sales teams, and management.