ServiceNow Business Analyst

Job Summary:
We are seeking a skilledServiceNow Business Analyst to join our dynamic team. This role will be instrumental in bridging the gap between business needs and IT solutions, ensuring the successful implementation and optimization of ServiceNow solutions. The ideal candidate will be responsible for gathering requirements, analyzing business processes, and facilitating agile development methodologies to drive efficiency and automation.

Key Responsibilities:

• Serve as aBusiness Analyst for agile development teams, leading sprint planning, daily stand-ups, sprint reviews, and retrospectives.

• Collaborate with business leaders, process owners, and IT teams togather and analyze requirements for ServiceNow implementations.

• Conductworkshops and stakeholder interviews to understand pain points, business challenges, and optimization opportunities.

• Act as a liaison between business teams and IT, ensuring that ServiceNow solutions align with organizational objectives.

• FacilitateUser Acceptance Testing (UAT) activities, gathering feedback to validate system functionality.

• Providetechnical guidance and mentorship to developers and ServiceNow administrators.

• Stay updated onServiceNow best practices and industry trends, particularly in Health & Safety compliance.

• Analyze existing business processes and identify areas forautomation and optimization using ServiceNow capabilities.

Qualifications & Skills:

• Certified ServiceNow Administrator (CSA) certification is required.

• Strong experience in hosting and facilitatingSCRUM sessions with development teams.

• Proven experience as aBusiness Analyst, preferably within the ServiceNow ecosystem.

• Strong analytical and problem-solving skills with a keen attention to detail.

• Excellentcommunication and stakeholder management skills.

• Ability to work collaboratively across business and technical teams.

• Experience in Health & Safety compliance is a plus.

Why Join Us?

• Work on impactful projects that drive business transformation.

• Be part of an innovative and fast-paced team.

• Opportunities for professional development and ServiceNow certifications.

• Competitive salary and benefits package.