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Marketing Operations, Associate Manager
Best Buy
- 🇺🇸 United States
- Hybrid
- Manager or above
- 1 day ago
- 71,800 – 128,150
- Workfront
- Adobe
- Excel
- Change Management
1 day ago
Job Description
As the Marketing Operations Associate Manager, you will be responsible for effective business-side management and support for key marketing tools, including Workfront, a critical component of the suite of tools that enableefficient and effective campaign management withinBest Buy Marketing and Ads Organizations. You will partner closely with technical teams, helping to support smooth platform administration and assisting in translating business needs to the tech teams by providing requirements for tool development, test functionality, process, and training. You will drive operational excellence, providing user and tool support that enables partners to work efficiently and effectively. You will be leveraged in the continued development of source system technologies, serving as a business-side system & process expert. The Marketing Operations Associate Manager will serve as a primary resource for Workfront user tool questions and troubleshooting, as well as providing ongoing assistance for operational run-the-business activities.
This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buycorporate office in Richfield, Minnesota. You can work virtually from home or another non‑Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.
What you’ll do
- Partner collaboratively with tool users and technical partners, acting as the voice of the user by translating operational requirements into platform enhancements and helping shape the future executional roadmap
- Assist with user support activities and governance,including questions, issues, and testing
- Identify, prioritize, and implement process improvements that drive scalability, efficiency, and operational excellence.
- Build & communicate user support trends, reporting and dashboarding
- Translate updates for user support communications, assess change impacts and support rollout of technologies and ongoing enhancements from maintenance to optimization
- Provide training support, including demos and facilitation
- Facilitate conversations with cross-functional partners in support of ongoing run-the-business activities and deliverables
Basic qualifications
- 5+ years of experience in Marketing Operations, Enablement, Project Management, or related roles.
- 3+ years of experience working in content management systems/tools or related disciplines
- Ability to manage multiple initiatives simultaneously in a fast-paced, changing environment
- Excellent written and verbal communication skills, including experience creating documentation, training materials, and process guides
- Proven ability to troubleshoot user issues and provide excellent operational support and governance.
Preferred qualifications
- Proficiency in Adobe Workfront
- Proficiency in Microsoft Excel
- Experience intaking stakeholder needs and identifying ways to infuse new bodies of work into existing business systems
- Experience with change management and driving adoption of new processes and tools
- Proven experience designing and documenting scalable processes and workflows.
What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to ourIncentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to ourBenefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.- Brand: Best Buy
- Job Category: Marketing Group
- Job Level: Manager
- Minimum Pay: 71,800.00
- Maximum Pay: 128,150.00
- Address Line 1: 7601 Penn Avenue South
- Search Categories: Corporate
- Zip: 55423-8500
Marketing Operations, Associate Manager · Best Buy