EI
Marketing Functional Consultant
eTeam Inc.
- 🇨🇦 Canada
- On-site
- Manager or above
- 7 hours ago
- Microsoft Dynamics
- Dataverse
- Power Platform
- REST API
- OData
- MuleSoft
- Azure
7 hours ago
Location: Toronto, ON
JOB DESCRIPTION:
Microsoft Dynamics 365 Customer Insights (Marketing) Functional Consultant Manager
Location: Onsite Canada
Key Requirements:
- 8 to 12 years of experience in Microsoft Dynamics 365 Customer Engagement, with strong expertise in Dynamics 365 Customer Insights (Journeys/Marketing).
- Experience in Banking, Financial Services, Insurance, or other customer-centric industries.
- Deep understanding of Customer Insights, Sales, Customer Service, Dataverse, Power Platform, and Customer Engagement processes.
- Lead requirements gathering, stakeholder workshops, solution design, and business process transformation initiatives.
- Design and implement customer engagement solutions including customer journeys, segmentation, lead management, campaign automation, personalization, and analytics.
- Translate business requirements into functional designs, user stories, and delivery backlogs.
- Strong knowledge of integrations using REST APIs, OData, MuleSoft, Azure Integration Services, and Power Platform connectors.
- Experience with customer data management, data migration, data quality, and customer profile unification.
- Collaborate with Product Owners, Architects, Development, and QA teams throughout the delivery lifecycle.
- Lead backlog grooming, sprint planning, UAT, solution demonstrations, and business sign-offs.
- Conduct impact assessments and provide recommendations for change requests and process optimization.
- Support release management, user training, adoption, and post-go-live support.
- Stay current with Microsoft Dynamics 365 and Power Platform roadmap and best practices.
Leadership:
- Manage stakeholder relationships and drive executive-level discussions.
- Mentor functional consultants and business analysts.
- Ensure alignment between business objectives, customer engagement strategies, and technology solutions.
Preferred Certifications:
- Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
- Microsoft Certified: Power Platform Functional Consultant Associate
Marketing Functional Consultant · eTeam Inc.