UI
Marketing Community Manager (part time)
Ursus, Inc.
- 🇺🇸 United States
- On-site
- Manager or above
- 2 days ago
- $60 – $70 / hour
- Incident Management
- Incident Response
- Lean
- Swift
- Pension
2 days ago
LOCATION: Foster City, CA (Onsite)
PAY RANGE: $60 - $70/hr.
DURATION: 6 Months
SCHEDULE: Saturday- Monday and additional days as needed.
TOP 3 SKILLS:
- 5+ years of experience in Community Management in a high-growth startup, mobility, tech, or consumer brand environment.
- Hands-on experience publishing and managing content across social media platforms (Instagram, X, LinkedIn, TikTok, etc.).
- Strong understanding of social media engagement, crisis communications, and incident management.
POSITION SUMMARY:
We are looking for an experienced Community Manager to support our community management function, primarily by owning weekend coverage (Saturday–Monday) with occasional weekday support during team vacation and PTO periods. This role is responsible for helping to build, grow, and manage an online community of users or customers by actively engaging with them across various digital platforms, fostering positive interactions, and facilitating communication with the brand. This role is critical to building positive relationships with our riders, strengthening our online community, responding to inquiries in real time, and ensuring a seamless incident response strategy. The ideal candidate will be highly responsive, adept at crisis communications, skilled at maintaining brand integrity across all digital touchpoints, and able to lean in seamlessly whenever core team coverage is needed.
RESPONSIBILITIES:
- Community Monitoring & Engagement
- Monitor the social and digital media platforms, community inquiries, and press/media inquiries for community questions, feedback, and concerns.
- Respond promptly and professionally to inquiries, ensuring consistency in messaging and tone.
- Engage with users to foster brand trust, advocacy, and community growth.
- Escalate complex or high-risk incidents to the appropriate internal teams for resolution.
- Collaborate with the Rider Support team to ensure cohesion and consistency with our customers' and community inquiries.
- Social Media Management
- Own daily publishing across all social media channels as needed, aligned with established content calendars.
- Ensure content is published on schedule, formatted correctly, and consistent with brand voice and visual guidelines.
- Flag content calendar gaps or scheduling conflicts to the Marketing team
- Monitor published content performance and surface notable engagement trends.
- Incident Communication & Reputation Management
- Support the development and execution of the incident communication processes in collaboration with other teams.
- Monitor emerging reputational risks and execute existing communication strategies to mitigate potential crises.
- Serve as the first point of contact for real-time incident tracking and escalation during coverage shifts, ensuring swift response and alignment with the incident communication processes.
- Provide sentiment analysis and reporting on key trends, risks, and opportunities.
QUALIFICATIONS:
- 5+ years of experience in Community Management in a high-growth startup, mobility, tech, or consumer brand environment.
- Hands-on experience publishing and managing content across social media platforms (Instagram, X, LinkedIn, TikTok, etc.).
- Strong understanding of social media engagement, crisis communications, and incident management.
- Exceptional written and verbal communication skills with a customer-first approach.
- Ability to reliably work weekends (Saturday and Sunday) as core scheduled coverage, plus flexibility to pick up occasional weekday shifts during team vacation/PTO.
- Comfortable with high-speed decision-making and escalating critical issues when necessary.
- Background in Marketing, PR, or Customer Service is a plus.
BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND123
BENEFITS SUMMARY:
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
FAIR CHANCE POLICY:
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
Marketing Community Manager (part time) · Ursus, Inc.