Marketing and Front Office Assistant - Bilingual Japanese Required

Key Responsibilities

Reception & Patient Coordination (60%)

• The Labryo Welcome: Greet patients and visitors with the empathy and warmth that defines our clinic culture.
• Patient Intake: Efficiently manage check-ins/check-outs, verify insurance, and collect payments for various treatment cycles (IVF, IUI, Egg Freezing).
• Inquiry Management: Act as the first point of contact for new patient inquiries via phone and email, providing high-level information about our services and unique performance-based packages.
• Scheduling: Coordinate complex medical appointments, ensuring the clinic flow remains optimized for both patients and our medical team.
• Confidentiality: Maintain strict adherence to HIPAA regulations and protect sensitive patient medical records.

Marketing & Community Growth (40%)

• Content Creation: Assist in developing engaging content for Labryo’s social media platforms (Instagram, Facebook, LinkedIn) to showcase our success stories and expert insights.
• Reputation Management: Monitor and respond to patient reviews; encourage happy families to share their "graduation" stories.
• Local Outreach: Help plan and execute community events, seminars, and "Meet the Expert" sessions in the Newport Beach area.
• Collateral Design: Maintain and update in-clinic marketing materials, digital brochures, and patient education packets.
• Internal Branding: Work with the clinical team to document "graduation" moments (with patient consent) to celebrate our world-renowned success rates.

Qualifications & Skills

• Experience: 1–3 years in a medical front office or high-end hospitality role, plus some experience (or strong interest) in digital marketing/social media management.
• Education: Bachelor’s degree in Marketing, Communications, Healthcare Administration, or a related field preferred.
• Multilingual Skills: Since Labryo serves a global community, proficiency in Japanese is required.
• Soft Skills: Exceptional emotional intelligence and the ability to handle sensitive, emotional conversations with grace.
• Tech Savvy: Proficiency with EMR systems (e.g., nAble IVF) and marketing tools (e.g., Canva, Meta Business Suite).